Haxby Group Scarborough, Scarborough: patient reviews and CQC rating
Haxby Group Scarborough is a GP practice in Scarborough with 23,776 registered patients (September 2026). In the 2026 GP Patient Survey, 65% of its patients described their overall experience as good, below the England figure of 77% (Humber and North Yorkshire: 79%). The Care Quality Commission rates it Good overall, in a report published in December 2021. It has 12.9 full-time-equivalent qualified GPs, or 1,839 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Haxby Group Scarborough
Its best result against England is the share who said they were treated with care and concern: 88%, against 86% across England. Its weakest is the share who found it easy to get through to the practice by phone: 31%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 6th of the 7 practices in Scarborough with 50 or more responses. 31% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (53%). 116 patients answered the survey (response rate 24%).
| Survey question | Haxby Group Scarborough | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 65% | 79% | 77% |
| Easy to contact by phone | 31% | 59% | 57% |
| Easy to contact via the website | 53% | 62% | 58% |
| Easy to contact via the NHS App | 33% | 59% | 54% |
| Reception team helpful | 59% | 86% | 85% |
| Last contact good | 55% | 76% | 73% |
| Wait for appointment about right | 53% | 71% | 69% |
| Listened to well | 87% | 88% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 90% | 94% | 93% |
| Needs met | 90% | 91% | 90% |
In the Friends and Family Test for July 2026, 92% of 440 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Haxby Group Scarborough is Good, published in December 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (December 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
23,776 patients were registered at Haxby Group Scarborough in September 2026, down 2.5% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 12.9 full-time-equivalent qualified GPs, there are 1,839 patients per GP, fewer than the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 10.4 nurses and 21.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 11.6 | 16.9 |
| August 2024 | 10.4 | 14.5 |
| August 2025 | 10.9 | 16.4 |
| August 2026 | 12.9 | 19.2 |
From June 2026 to August 2026 the practice recorded 11,521 appointments a month, or 485 per 1,000 registered patients (England: 510). 67% were face to face (England: 63%). 26% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
31% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Haxby Group Scarborough | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 485 | 559 | 510 |
| Face to face | 67% | 64% | 63% |
| Same day as booked | 26% | 43% | 45% |
| More than 28 days after booking | 7% | 6% | 5% |
| Did not attend | 5% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.7% against 0.6%), peripheral arterial disease (0.9% against 0.6%) and a learning disability (0.9% against 0.6%). It has a lower share for osteoporosis (0.3% against 1.2%). The practice's patients live in areas with an average deprivation score of 32.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.2 years for women and 76.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.5% | 15.2% |
| Depression | 18+ yrs | 15.8% | 14.3% |
| Asthma | 6+ yrs | 8.6% | 6.6% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| COPD | All ages | 2.5% | 1.9% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Palliative care | All ages | 1.7% | 0.6% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Heart failure | All ages | 1.3% | 1.1% |
| Dementia | All ages | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Learning disability | All ages | 0.9% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.3% | 74.9% |
Haxby Group Scarborough, Lawrence House Medical Centre, Belgrave Crescent, Scarborough, YO11 1UB. Phone: 01723 369440.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Brook Square Surgery | 0.5 km | 78% |
| Castle Health Centre | 0.6 km | 75% |
| Scarborough Medical Group | 3.0 km | 88% |
| Hackness Road Surgery | 3.0 km | 87% |
| Eastfield Medical Centre | 4.3 km | 49% |
- Brook Square Surgery (78% overall experience good)
- Castle Health Centre (75% overall experience good)
- Eastfield Medical Centre (49% overall experience good)
How do patients rate Haxby Group Scarborough?
In the 2026 GP Patient Survey, 65% of patients described their overall experience of Haxby Group Scarborough as good, below the England figure of 77%. 31% found it easy to get through by phone.
How many patients are registered at Haxby Group Scarborough?
23,776 patients were registered in September 2026, down 2.5% on a year earlier.
What is Haxby Group Scarborough's CQC rating?
Good overall, published in December 2021.
How many GPs does Haxby Group Scarborough have?
12.9 full-time-equivalent qualified GPs (22 qualified GPs by headcount), which is 1,839 patients per GP against 2,171 across England.
Are appointments at Haxby Group Scarborough face to face?
67% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Haxby Group Scarborough's phone number?
01723 369440.