Brook Square Surgery, Scarborough: patient reviews and CQC rating
Brook Square Surgery is a GP practice in Scarborough with 10,536 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Humber and North Yorkshire: 79%). The Care Quality Commission rates it Good overall, in a report published in September 2023. It has 5.2 full-time-equivalent qualified GPs, or 2,045 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Brook Square Surgery
Its best result against England is the share who said their needs were met at their last appointment: 92%, against 90% across England. Its weakest is the share who said the wait for their last appointment was about right: 50%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 4th of the 7 practices in Scarborough with 50 or more responses. 44% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (74%). 116 patients answered the survey (response rate 27%).
| Survey question | Brook Square Surgery | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 78% | 79% | 77% |
| Easy to contact by phone | 44% | 59% | 57% |
| Easy to contact via the website | 55% | 62% | 58% |
| Easy to contact via the NHS App | 42% | 59% | 54% |
| Reception team helpful | 84% | 86% | 85% |
| Last contact good | 70% | 76% | 73% |
| Wait for appointment about right | 50% | 71% | 69% |
| Listened to well | 87% | 88% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 92% of 146 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Brook Square Surgery is Good, published in September 2023. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,536 patients were registered at Brook Square Surgery in September 2026, down 1.1% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 5.2 full-time-equivalent qualified GPs, there are 2,045 patients per GP, close to the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 4.7 nurses and 3.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.0 | 5.0 |
| August 2024 | 4.2 | 4.2 |
| August 2025 | 4.4 | 4.4 |
| August 2026 | 5.2 | 5.2 |
From June 2026 to August 2026 the practice recorded 5,180 appointments a month, or 492 per 1,000 registered patients (England: 510). 77% were face to face (England: 63%). 20% took place on the day they were booked and 18% more than 28 days after booking (England: 45% and 5%).
30% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Brook Square Surgery | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 492 | 559 | 510 |
| Face to face | 77% | 64% | 63% |
| Same day as booked | 20% | 43% | 45% |
| More than 28 days after booking | 18% | 6% | 5% |
| Did not attend | 5% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.0% against 0.6%), coronary heart disease (4.4% against 3.0%) and COPD (2.7% against 1.9%). It has a lower share for osteoporosis (0.5% against 1.2%). The practice's patients live in areas with an average deprivation score of 33.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.3 years for women and 76.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.6% | 15.2% |
| Depression | 18+ yrs | 15.3% | 14.3% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Asthma | 6+ yrs | 8.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.3% | 4.6% |
| Coronary heart disease | All ages | 4.4% | 3.0% |
| Cancer | All ages | 3.8% | 3.8% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| COPD | All ages | 2.7% | 1.9% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.7% | 74.9% |
Brook Square Surgery, Trafalgar House, 41-44 Trafalgar Street West, Scarborough, YO12 7AS. Phone: 01723 360098. Website: www.brooksquaresurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Castle Health Centre | 0.4 km | 75% |
| Haxby Group Scarborough | 0.5 km | 65% |
| Scarborough Medical Group | 2.6 km | 88% |
| Hackness Road Surgery | 2.7 km | 87% |
| Eastfield Medical Centre | 4.8 km | 49% |
- Castle Health Centre (75% overall experience good)
- Eastfield Medical Centre (49% overall experience good)
- Haxby Group Scarborough (65% overall experience good)
How do patients rate Brook Square Surgery?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Brook Square Surgery as good, against 77% across England. 44% found it easy to get through by phone.
How many patients are registered at Brook Square Surgery?
10,536 patients were registered in September 2026, down 1.1% on a year earlier.
What is Brook Square Surgery's CQC rating?
Good overall, published in September 2023.
How many GPs does Brook Square Surgery have?
5.2 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,045 patients per GP against 2,171 across England.
Are appointments at Brook Square Surgery face to face?
77% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Brook Square Surgery's phone number?
01723 360098.