Castle Health Centre, Scarborough: patient reviews and CQC rating
Castle Health Centre is a GP practice in Scarborough with 5,039 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Humber and North Yorkshire: 79%). The Care Quality Commission rates it Good overall, in a report published in October 2022. It has 2.5 full-time-equivalent qualified GPs, or 2,043 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Castle Health Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 68%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 29%, below the England figure of 58%. Of the 11 results in the table, 1 is above England and 4 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 5th of the 7 practices in Scarborough with 50 or more responses. 68% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (74%). 100 patients answered the survey (response rate 17%).
| Survey question | Castle Health Centre | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 75% | 79% | 77% |
| Easy to contact by phone | 68% | 59% | 57% |
| Easy to contact via the website | 29% | 62% | 58% |
| Easy to contact via the NHS App | 50% | 59% | 54% |
| Reception team helpful | 80% | 86% | 85% |
| Last contact good | 62% | 76% | 73% |
| Wait for appointment about right | 57% | 71% | 69% |
| Listened to well | 83% | 88% | 87% |
| Treated with care and concern | 83% | 87% | 86% |
| Confidence and trust in the clinician | 88% | 94% | 93% |
| Needs met | 81% | 91% | 90% |
In the Friends and Family Test for July 2026, 91% of 32 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Castle Health Centre is Good, published in October 2022. All 5 key questions are rated Good. It held the same rating in the report before (August 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,039 patients were registered at Castle Health Centre in September 2026, down 4.7% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 2.5 full-time-equivalent qualified GPs, there are 2,043 patients per GP, close to the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 2.7 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.5 | 2.5 |
| August 2024 | 2.5 | 2.5 |
| August 2025 | 2.5 | 2.5 |
| August 2026 | 2.5 | 2.5 |
From June 2026 to August 2026 the practice recorded 2,143 appointments a month, or 425 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 20% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Castle Health Centre | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 425 | 559 | 510 |
| Face to face | 69% | 64% | 63% |
| Same day as booked | 20% | 43% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 8% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (2.4% against 1.0%). It has a lower share for dementia (0.2% against 0.8%), cancer (1.1% against 3.8%) and chronic kidney disease (1.8% against 4.6%). The practice's patients live in areas with an average deprivation score of 45.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.1 years for women and 75.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.1% | 14.3% |
| High blood pressure | All ages | 10.9% | 15.2% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Diabetes | 17+ yrs | 6.5% | 7.9% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Serious mental illness | All ages | 2.4% | 1.0% |
| COPD | All ages | 2.3% | 1.9% |
| Chronic kidney disease | 18+ yrs | 1.8% | 4.6% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Cancer | All ages | 1.1% | 3.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 54.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 55.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 63.8% | 74.9% |
Castle Health Centre, 3-4 York Place, Scarborough, YO11 2NP. Phone: 0330 123 9278.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Brook Square Surgery | 0.4 km | 78% |
| Haxby Group Scarborough | 0.6 km | 65% |
| Scarborough Medical Group | 3.1 km | 88% |
| Hackness Road Surgery | 3.1 km | 87% |
| Eastfield Medical Centre | 4.6 km | 49% |
- Brook Square Surgery (78% overall experience good)
- Eastfield Medical Centre (49% overall experience good)
- Haxby Group Scarborough (65% overall experience good)
How do patients rate Castle Health Centre?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Castle Health Centre as good, against 77% across England. 68% found it easy to get through by phone.
How many patients are registered at Castle Health Centre?
5,039 patients were registered in September 2026, down 4.7% on a year earlier.
What is Castle Health Centre's CQC rating?
Good overall, published in October 2022.
How many GPs does Castle Health Centre have?
2.5 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,043 patients per GP against 2,171 across England.
Are appointments at Castle Health Centre face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Castle Health Centre's phone number?
0330 123 9278.