Dr Shepherd & Partners, Filey: patient reviews and CQC rating
Dr Shepherd & Partners is a GP practice in Filey with 8,702 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Humber and North Yorkshire: 79%). The Care Quality Commission rates it Good overall, in a report published in November 2019. It has 4.8 full-time-equivalent qualified GPs, or 1,804 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Shepherd & Partners
Its best result against England is the share who found it easy to contact the practice using the NHS App: 59%, against 54% across England. Its weakest is the share who described their overall experience of the practice as good: 72%, against 77% across England. With 120 responses, none of its 11 results differs from England by more than the survey's margin of error.
61% found it easy to get through by phone (England: 57%). The overall experience result is 14 points lower than in 2025 (86%). 120 patients answered the survey (response rate 37%).
| Survey question | Dr Shepherd & Partners | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 72% | 79% | 77% |
| Easy to contact by phone | 61% | 59% | 57% |
| Easy to contact via the website | 61% | 62% | 58% |
| Easy to contact via the NHS App | 59% | 59% | 54% |
| Reception team helpful | 83% | 86% | 85% |
| Last contact good | 72% | 76% | 73% |
| Wait for appointment about right | 66% | 71% | 69% |
| Listened to well | 86% | 88% | 87% |
| Treated with care and concern | 85% | 87% | 86% |
| Confidence and trust in the clinician | 88% | 94% | 93% |
| Needs met | 86% | 91% | 90% |
In the Friends and Family Test for July 2026, 91% of 269 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Shepherd & Partners is Good, published in November 2019. All 5 key questions are rated Good. It held the same rating in the report before (April 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,702 patients were registered at Dr Shepherd & Partners in September 2026, down 1.2% on a year earlier (England: down 1.1%).
40% of its patients are aged 65 or over, against 19% across England. With 4.8 full-time-equivalent qualified GPs, there are 1,804 patients per GP, fewer than the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 6.8 nurses and 7.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.5 | 6.2 |
| August 2024 | 3.1 | 7.3 |
| August 2025 | 4.8 | 7.8 |
| August 2026 | 4.8 | 8.7 |
From June 2026 to August 2026 the practice recorded 6,071 appointments a month, or 698 per 1,000 registered patients (England: 510). 86% were face to face (England: 63%). 39% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
30% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Dr Shepherd & Partners | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 698 | 559 | 510 |
| Face to face | 86% | 64% | 63% |
| Same day as booked | 39% | 43% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.3% against 0.6%), stroke or TIA (4.5% against 1.9%) and atrial fibrillation (5.2% against 2.2%). The practice's patients live in areas with an average deprivation score of 23.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.8 years for women and 80.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 26.9% | 15.2% |
| Depression | 18+ yrs | 13.3% | 14.3% |
| Diabetes | 17+ yrs | 11.2% | 7.9% |
| Chronic kidney disease | 18+ yrs | 9.5% | 4.6% |
| Asthma | 6+ yrs | 9.2% | 6.6% |
| Coronary heart disease | All ages | 6.9% | 3.0% |
| Cancer | All ages | 6.3% | 3.8% |
| Atrial fibrillation | All ages | 5.2% | 2.2% |
| Stroke and TIA | All ages | 4.5% | 1.9% |
| COPD | All ages | 3.4% | 1.9% |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% |
| Heart failure | All ages | 2.0% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.6% | 0.8% |
| Peripheral arterial disease | All ages | 1.3% | 0.6% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Dementia | All ages | 0.8% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.6% | 74.9% |
Dr Shepherd & Partners, The Filey Surgery, Station Avenue, Filey, YO14 9AE. Phone: 01723 515881. Website: www.fileysurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hunmanby Surgery | 3.8 km | 80% |
| Eastfield Medical Centre | 7.7 km | 49% |
| Castle Health Centre | 10.7 km | 75% |
| Haxby Group Scarborough | 10.8 km | 65% |
| Brook Square Surgery | 11.1 km | 78% |
- Hackness Road Surgery (87% overall experience good)
- Hunmanby Surgery (80% overall experience good)
- Scarborough Medical Group (88% overall experience good)
How do patients rate Dr Shepherd & Partners?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Dr Shepherd & Partners as good, against 77% across England. 61% found it easy to get through by phone.
How many patients are registered at Dr Shepherd & Partners?
8,702 patients were registered in September 2026, down 1.2% on a year earlier.
What is Dr Shepherd & Partners's CQC rating?
Good overall, published in November 2019.
How many GPs does Dr Shepherd & Partners have?
4.8 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,804 patients per GP against 2,171 across England.
Are appointments at Dr Shepherd & Partners face to face?
86% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Shepherd & Partners's phone number?
01723 515881.