York Road Surgery, Rotherham: patient reviews and CQC rating
York Road Surgery is a GP practice in Rotherham with 4,632 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (South Yorkshire: 77%). The Care Quality Commission rates it Good overall, in a report published in January 2023. It has 1.3 full-time-equivalent qualified GPs, or 3,696 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about York Road Surgery
Its best result against England is the share who described their last contact with the practice as good: 95%, above the England figure of 73%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 93%, against 93% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 7th of the 28 practices in Rotherham with 50 or more responses. 78% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (88%). 107 patients answered the survey (response rate 18%).
| Survey question | York Road Surgery | South Yorkshire | England |
|---|---|---|---|
| Overall experience good | 85% | 77% | 77% |
| Easy to contact by phone | 78% | 54% | 57% |
| Easy to contact via the website | 68% | 55% | 58% |
| Easy to contact via the NHS App | 73% | 56% | 54% |
| Reception team helpful | 88% | 85% | 85% |
| Last contact good | 95% | 72% | 73% |
| Wait for appointment about right | 77% | 70% | 69% |
| Listened to well | 90% | 87% | 87% |
| Treated with care and concern | 91% | 86% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 89% of 76 responses rated the practice good or very good (England: 92%).
CQC's overall rating for York Road Surgery is Good, published in January 2023. One key question is rated differently: Safe Requires Improvement. It held the same rating in the report before (August 2020).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,632 patients were registered at York Road Surgery in September 2026, down 1.6% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 1.3 full-time-equivalent qualified GPs, there are 3,696 patients per GP, more than the England figure of 2,171 and South Yorkshire's 2,097. The practice also has 0.8 nurses and 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.9 | 0.9 |
| August 2024 | 0.9 | 0.9 |
| August 2025 | 0.9 | 0.9 |
| August 2026 | 1.3 | 1.3 |
From June 2026 to August 2026 the practice recorded 2,800 appointments a month, or 604 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 56% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | York Road Surgery | South Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 604 | 560 | 510 |
| Face to face | 58% | 65% | 63% |
| Same day as booked | 56% | 45% | 45% |
| More than 28 days after booking | 3% | 8% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.4% against 0.6%), COPD (3.1% against 1.9%) and diabetes (11.1% against 7.9%). It has a lower share for osteoporosis (0.2% against 1.2%), serious mental illness (0.5% against 1.0%) and cancer (2.8% against 3.8%). The practice's patients live in areas with an average deprivation score of 54.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 78.2 years for women and 74.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.0% | 15.2% |
| Depression | 18+ yrs | 11.1% | 14.3% |
| Diabetes | 17+ yrs | 11.1% | 7.9% |
| Asthma | 6+ yrs | 5.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| COPD | All ages | 3.1% | 1.9% |
| Cancer | All ages | 2.8% | 3.8% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Palliative care | All ages | 1.4% | 0.6% |
| Dementia | All ages | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.5% | 74.9% |
York Road Surgery, York Road, Rotherham, S65 1PW. Phone: 01709 836290. Website: www.yorkroadgpsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Clifton Medical Centre | 0.6 km | 60% |
| The Gate Surgery | 0.6 km | 83% |
| St Ann's Medical Centre | 0.6 km | 84% |
| Shakespeare Road PMS | 0.7 km | 73% |
| Woodstock Bower Surgery | 2.0 km | 79% |
- Crown Street Surgery (87% overall experience good)
- High Street Surgery (86% overall experience good)
- Magna Group Practice (83% overall experience good)
- Parkgate Medical Centre (88% overall experience good)
- Rawmarsh Health Centre, Rawmarsh Customer Services Centre (77% overall experience good)
- Shakespeare Road PMS (73% overall experience good)
How do patients rate York Road Surgery?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of York Road Surgery as good, above the England figure of 77%. 78% found it easy to get through by phone.
How many patients are registered at York Road Surgery?
4,632 patients were registered in September 2026, down 1.6% on a year earlier.
What is York Road Surgery's CQC rating?
Good overall, published in January 2023.
How many GPs does York Road Surgery have?
1.3 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,696 patients per GP against 2,171 across England.
Are appointments at York Road Surgery face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is York Road Surgery's phone number?
01709 836290.