Rawmarsh Health Centre, Rawmarsh Customer Services Centre, Rotherham: patient reviews and CQC rating
Rawmarsh Health Centre, Rawmarsh Customer Services Centre is a GP practice in Rotherham with 4,387 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (South Yorkshire: 77%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 2.0 full-time-equivalent qualified GPs, or 2,165 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Rawmarsh Health Centre, Rawmarsh Customer Services Centre
Its best result against England is the share who said their needs were met at their last appointment: 93%, against 90% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 36%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 18th of the 28 practices in Rotherham with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (71%). 117 patients answered the survey (response rate 22%).
| Survey question | Rawmarsh Health Centre, Rawmarsh Customer Services Centre | South Yorkshire | England |
|---|---|---|---|
| Overall experience good | 77% | 77% | 77% |
| Easy to contact by phone | 55% | 54% | 57% |
| Easy to contact via the website | 41% | 55% | 58% |
| Easy to contact via the NHS App | 36% | 56% | 54% |
| Reception team helpful | 83% | 85% | 85% |
| Last contact good | 65% | 72% | 73% |
| Wait for appointment about right | 66% | 70% | 69% |
| Listened to well | 88% | 87% | 87% |
| Treated with care and concern | 84% | 86% | 86% |
| Confidence and trust in the clinician | 91% | 93% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 106 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Rawmarsh Health Centre, Rawmarsh Customer Services Centre is Good, published in December 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,387 patients were registered at Rawmarsh Health Centre, Rawmarsh Customer Services Centre in September 2026, up 5.2% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 2,165 patients per GP, close to the England figure of 2,171 and South Yorkshire's 2,097. The practice also has 0.7 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.9 | 1.9 |
| August 2024 | 1.9 | 1.9 |
| August 2025 | 1.9 | 1.9 |
| August 2026 | 2.0 | 2.0 |
From June 2026 to August 2026 the practice recorded 2,143 appointments a month, or 488 per 1,000 registered patients (England: 510). 84% were face to face (England: 63%). 40% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Rawmarsh Health Centre, Rawmarsh Customer Services Centre | South Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 488 | 560 | 510 |
| Face to face | 84% | 65% | 63% |
| Same day as booked | 40% | 45% | 45% |
| More than 28 days after booking | 6% | 8% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.4% against 1.9%) and depression (19.2% against 14.3%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), osteoporosis (0.2% against 1.2%) and chronic kidney disease (1.2% against 4.6%). The practice's patients live in areas with an average deprivation score of 36.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.2 years for women and 75.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.2% | 14.3% |
| High blood pressure | All ages | 14.7% | 15.2% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| COPD | All ages | 3.4% | 1.9% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Cancer | All ages | 2.7% | 3.8% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Chronic kidney disease | 18+ yrs | 1.2% | 4.6% |
| Heart failure | All ages | 1.0% | 1.1% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.5% | 74.9% |
Rawmarsh Health Centre, Rawmarsh Customer Services Centre, Barbers Avenue, Rawmarsh, Rotherham, S62 6AE. Phone: 01709 712750.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Parkgate Medical Centre | 0.4 km | 88% |
| High Street Surgery | 0.5 km | 86% |
| Shakespeare Road PMS | 2.0 km | 73% |
| Dr N R Ravi & Dr N Rajagopal | 2.2 km | 78% |
| Greasbrough Medical Centre | 2.3 km | 67% |
- Crown Street Surgery (87% overall experience good)
- High Street Surgery (86% overall experience good)
- Magna Group Practice (83% overall experience good)
- Parkgate Medical Centre (88% overall experience good)
- Shakespeare Road PMS (73% overall experience good)
- York Road Surgery (85% overall experience good)
How do patients rate Rawmarsh Health Centre, Rawmarsh Customer Services Centre?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of Rawmarsh Health Centre, Rawmarsh Customer Services Centre as good, against 77% across England. 55% found it easy to get through by phone.
How many patients are registered at Rawmarsh Health Centre, Rawmarsh Customer Services Centre?
4,387 patients were registered in September 2026, up 5.2% on a year earlier.
What is Rawmarsh Health Centre, Rawmarsh Customer Services Centre's CQC rating?
Good overall, published in December 2016.
How many GPs does Rawmarsh Health Centre, Rawmarsh Customer Services Centre have?
2.0 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,165 patients per GP against 2,171 across England.
Are appointments at Rawmarsh Health Centre, Rawmarsh Customer Services Centre face to face?
84% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Rawmarsh Health Centre, Rawmarsh Customer Services Centre's phone number?
01709 712750.