Shakespeare Road PMS, Rotherham: patient reviews and CQC rating
Shakespeare Road PMS is a GP practice in Rotherham with 5,661 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (South Yorkshire: 77%). The Care Quality Commission rates it Requires Improvement overall, in a report published in June 2022. It has 3.7 full-time-equivalent qualified GPs, or 1,522 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Shakespeare Road PMS
Its best result against England is the share who said the wait for their last appointment was about right: 74%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 45%, against 58% across England. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 23rd of the 28 practices in Rotherham with 50 or more responses. 56% found it easy to get through by phone (England: 57%). The overall experience result is 14 points lower than in 2025 (87%). 103 patients answered the survey (response rate 10%).
| Survey question | Shakespeare Road PMS | South Yorkshire | England |
|---|---|---|---|
| Overall experience good | 73% | 77% | 77% |
| Easy to contact by phone | 56% | 54% | 57% |
| Easy to contact via the website | 45% | 55% | 58% |
| Easy to contact via the NHS App | 48% | 56% | 54% |
| Reception team helpful | 86% | 85% | 85% |
| Last contact good | 69% | 72% | 73% |
| Wait for appointment about right | 74% | 70% | 69% |
| Listened to well | 77% | 87% | 87% |
| Treated with care and concern | 81% | 86% | 86% |
| Confidence and trust in the clinician | 87% | 93% | 93% |
| Needs met | 86% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 115 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Shakespeare Road PMS is Requires Improvement, published in June 2022. 2 key questions are rated differently: Caring Good and Responsive Good. Its previous overall rating was Good (August 2017).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
5,661 patients were registered at Shakespeare Road PMS in September 2026, down 4.9% on a year earlier (England: down 1.1%).
7% of its patients are aged 65 or over, against 19% across England. With 3.7 full-time-equivalent qualified GPs, there are 1,522 patients per GP, fewer than the England figure of 2,171 and South Yorkshire's 2,097. The practice also has 1.5 nurses and 1.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.7 | 3.8 |
| August 2024 | 2.7 | 3.8 |
| August 2025 | 3.7 | 5.9 |
| August 2026 | 3.7 | 4.4 |
From June 2026 to August 2026 the practice recorded 3,370 appointments a month, or 595 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 35% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
30% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Shakespeare Road PMS | South Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 595 | 560 | 510 |
| Face to face | 69% | 65% | 63% |
| Same day as booked | 35% | 45% | 45% |
| More than 28 days after booking | 6% | 8% | 5% |
| Did not attend | 8% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.0% against 0.6%) and diabetes (11.6% against 7.9%). It has a lower share for osteoporosis (0.2% against 1.2%), atrial fibrillation (0.7% against 2.2%) and cancer (1.4% against 3.8%). The practice's patients live in areas with an average deprivation score of 57.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 78.4 years for women and 74.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 11.6% | 7.9% |
| High blood pressure | All ages | 11.5% | 15.2% |
| Depression | 18+ yrs | 9.6% | 14.3% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% |
| COPD | All ages | 2.0% | 1.9% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Cancer | All ages | 1.4% | 3.8% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Learning disability | All ages | 1.0% | 0.6% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Atrial fibrillation | All ages | 0.7% | 2.2% |
| Dementia | All ages | 0.7% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 53.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 50.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 64.9% | 74.9% |
Shakespeare Road PMS, 50 Shakespeare Road, Rotherham, S65 1QY. Phone: 01709 830730.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| York Road Surgery | 0.7 km | 85% |
| Clifton Medical Centre | 1.3 km | 60% |
| The Gate Surgery | 1.3 km | 83% |
| St Ann's Medical Centre | 1.3 km | 84% |
| Parkgate Medical Centre | 1.8 km | 88% |
- Crown Street Surgery (87% overall experience good)
- High Street Surgery (86% overall experience good)
- Magna Group Practice (83% overall experience good)
- Parkgate Medical Centre (88% overall experience good)
- Rawmarsh Health Centre, Rawmarsh Customer Services Centre (77% overall experience good)
- York Road Surgery (85% overall experience good)
How do patients rate Shakespeare Road PMS?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Shakespeare Road PMS as good, against 77% across England. 56% found it easy to get through by phone.
How many patients are registered at Shakespeare Road PMS?
5,661 patients were registered in September 2026, down 4.9% on a year earlier.
What is Shakespeare Road PMS's CQC rating?
Requires Improvement overall, published in June 2022.
How many GPs does Shakespeare Road PMS have?
3.7 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,522 patients per GP against 2,171 across England.
Are appointments at Shakespeare Road PMS face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Shakespeare Road PMS's phone number?
01709 830730.