Clifton Medical Centre, Rotherham: patient reviews and CQC rating
Clifton Medical Centre is a GP practice in Rotherham with 12,669 registered patients (September 2026). In the 2026 GP Patient Survey, 60% of its patients described their overall experience as good, below the England figure of 77% (South Yorkshire: 77%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 7.5 full-time-equivalent qualified GPs, or 1,692 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Clifton Medical Centre
Its result closest to England is the share who said their needs were met at their last appointment: 90%, against 90% across England. Its weakest is the share who found it easy to get through to the practice by phone: 31%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 27th of the 28 practices in Rotherham with 50 or more responses. 31% found it easy to get through by phone (England: 57%). The overall experience result is 13 points lower than in 2025 (73%). 113 patients answered the survey (response rate 25%).
| Survey question | Clifton Medical Centre | South Yorkshire | England |
|---|---|---|---|
| Overall experience good | 60% | 77% | 77% |
| Easy to contact by phone | 31% | 54% | 57% |
| Easy to contact via the website | 35% | 55% | 58% |
| Easy to contact via the NHS App | 38% | 56% | 54% |
| Reception team helpful | 71% | 85% | 85% |
| Last contact good | 53% | 72% | 73% |
| Wait for appointment about right | 63% | 70% | 69% |
| Listened to well | 80% | 87% | 87% |
| Treated with care and concern | 80% | 86% | 86% |
| Confidence and trust in the clinician | 88% | 93% | 93% |
| Needs met | 90% | 91% | 90% |
In the Friends and Family Test for July 2026, 92% of 306 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Clifton Medical Centre is Good, published in March 2017. One key question is rated differently: Effective Outstanding. It held the same rating in the report before (April 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Outstanding |
12,669 patients were registered at Clifton Medical Centre in September 2026, down 2.9% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 7.5 full-time-equivalent qualified GPs, there are 1,692 patients per GP, fewer than the England figure of 2,171 and South Yorkshire's 2,097. The practice also has 12.9 nurses and 6.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.5 | 6.3 |
| August 2024 | 5.4 | 7.8 |
| August 2025 | 5.9 | 9.0 |
| August 2026 | 7.5 | 10.3 |
From June 2026 to August 2026 the practice recorded 7,508 appointments a month, or 593 per 1,000 registered patients (England: 510). 66% were face to face (England: 63%). 43% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Clifton Medical Centre | South Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 593 | 560 | 510 |
| Face to face | 66% | 65% | 63% |
| Same day as booked | 43% | 45% | 45% |
| More than 28 days after booking | 4% | 8% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.9% against 0.6%), a learning disability (1.0% against 0.6%) and COPD (3.0% against 1.9%). The practice's patients live in areas with an average deprivation score of 38.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 79.9 years for women and 76.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.3% | 14.3% |
| High blood pressure | All ages | 14.6% | 15.2% |
| Diabetes | 17+ yrs | 10.1% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| COPD | All ages | 3.0% | 1.9% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Palliative care | All ages | 1.9% | 0.6% |
| Dementia | All ages | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Learning disability | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Heart failure | All ages | 0.9% | 1.1% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.1% | 74.9% |
Clifton Medical Centre, Doncaster Gate, Rotherham, S65 1DA. Phone: 01709 363950. Website: www.cliftonmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Gate Surgery | 0.0 km | 83% |
| St Ann's Medical Centre | 0.0 km | 84% |
| York Road Surgery | 0.6 km | 85% |
| Shakespeare Road PMS | 1.3 km | 73% |
| Woodstock Bower Surgery | 1.7 km | 79% |
- Dr Polkinghorn and Partners (79% overall experience good)
- St Ann's Medical Centre (84% overall experience good)
How do patients rate Clifton Medical Centre?
In the 2026 GP Patient Survey, 60% of patients described their overall experience of Clifton Medical Centre as good, below the England figure of 77%. 31% found it easy to get through by phone.
How many patients are registered at Clifton Medical Centre?
12,669 patients were registered in September 2026, down 2.9% on a year earlier.
What is Clifton Medical Centre's CQC rating?
Good overall, published in March 2017.
How many GPs does Clifton Medical Centre have?
7.5 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,692 patients per GP against 2,171 across England.
Are appointments at Clifton Medical Centre face to face?
66% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Clifton Medical Centre's phone number?
01709 363950.