Crown Street Surgery, Mexborough: patient reviews and CQC rating
Crown Street Surgery is a GP practice in Mexborough with 9,411 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (South Yorkshire: 77%). The Care Quality Commission rates it Requires Improvement overall, in a report published in November 2023. It has 1.8 full-time-equivalent qualified GPs, or 5,115 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Crown Street Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 89%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice using the NHS App: 45%, against 54% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 1st of the 3 practices in Mexborough with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (75%). 105 patients answered the survey (response rate 28%).
| Survey question | Crown Street Surgery | South Yorkshire | England |
|---|---|---|---|
| Overall experience good | 87% | 77% | 77% |
| Easy to contact by phone | 64% | 54% | 57% |
| Easy to contact via the website | 52% | 55% | 58% |
| Easy to contact via the NHS App | 45% | 56% | 54% |
| Reception team helpful | 94% | 85% | 85% |
| Last contact good | 79% | 72% | 73% |
| Wait for appointment about right | 89% | 70% | 69% |
| Listened to well | 89% | 87% | 87% |
| Treated with care and concern | 92% | 86% | 86% |
| Confidence and trust in the clinician | 98% | 93% | 93% |
| Needs met | 97% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 237 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Crown Street Surgery is Requires Improvement, published in November 2023. One key question is rated differently: Caring Good. It held the same rating in the report before (July 2022).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
9,411 patients were registered at Crown Street Surgery in September 2026, down 0.9% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 1.8 full-time-equivalent qualified GPs, there are 5,115 patients per GP, more than the England figure of 2,171 and South Yorkshire's 2,097. The practice also has 3.2 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.2 | 4.3 |
| August 2024 | 2.7 | 5.4 |
| August 2025 | 2.6 | 5.6 |
| August 2026 | 1.8 | 4.4 |
From June 2026 to August 2026 the practice recorded 6,242 appointments a month, or 663 per 1,000 registered patients (England: 510). 84% were face to face (England: 63%). 40% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Crown Street Surgery | South Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 663 | 560 | 510 |
| Face to face | 84% | 65% | 63% |
| Same day as booked | 40% | 45% | 45% |
| More than 28 days after booking | 6% | 8% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.7% against 1.9%), dementia (1.3% against 0.8%) and atrial fibrillation (3.4% against 2.2%). It has a lower share for osteoporosis (0.2% against 1.2%). The practice's patients live in areas with an average deprivation score of 31.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.2 years for women and 77.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.7% | 15.2% |
| Depression | 18+ yrs | 19.8% | 14.3% |
| Diabetes | 17+ yrs | 10.3% | 7.9% |
| Asthma | 6+ yrs | 9.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| COPD | All ages | 4.7% | 1.9% |
| Coronary heart disease | All ages | 4.3% | 3.0% |
| Cancer | All ages | 4.3% | 3.8% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Stroke and TIA | All ages | 2.9% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Dementia | All ages | 1.3% | 0.8% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.9% | 74.9% |
Crown Street Surgery, 17 Crown Street, Swinton, Mexborough, S64 8NB. Phone: 01709 584885. Website: www.crownstreetsurgeryswinton.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Magna Group Practice | 1.3 km | 83% |
| The New Surgery | 2.3 km | 66% |
| Mexborough Health Centre | 2.4 km | 55% |
| Dr Polkinghorn and Partners | 2.7 km | 79% |
| High Street Surgery | 3.7 km | 86% |
- High Street Surgery (86% overall experience good)
- Magna Group Practice (83% overall experience good)
- Parkgate Medical Centre (88% overall experience good)
- Rawmarsh Health Centre, Rawmarsh Customer Services Centre (77% overall experience good)
- Shakespeare Road PMS (73% overall experience good)
- York Road Surgery (85% overall experience good)
How do patients rate Crown Street Surgery?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Crown Street Surgery as good, above the England figure of 77%. 64% found it easy to get through by phone.
How many patients are registered at Crown Street Surgery?
9,411 patients were registered in September 2026, down 0.9% on a year earlier.
What is Crown Street Surgery's CQC rating?
Requires Improvement overall, published in November 2023.
How many GPs does Crown Street Surgery have?
1.8 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 5,115 patients per GP against 2,171 across England.
Are appointments at Crown Street Surgery face to face?
84% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Crown Street Surgery's phone number?
01709 584885.