The New Surgery, Mexborough: patient reviews and CQC rating
The New Surgery is a GP practice in Mexborough with 9,987 registered patients (September 2026). In the 2026 GP Patient Survey, 66% of its patients described their overall experience as good, below the England figure of 77% (South Yorkshire: 77%). It has 3.2 full-time-equivalent qualified GPs, or 3,140 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The New Surgery
Its result closest to England is the share who found the reception and administrative team helpful: 83%, against 85% across England. Its weakest is the share who said the wait for their last appointment was about right: 53%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 2nd of the 3 practices in Mexborough with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (75%). 111 patients answered the survey (response rate 23%).
| Survey question | The New Surgery | South Yorkshire | England |
|---|---|---|---|
| Overall experience good | 66% | 77% | 77% |
| Easy to contact by phone | 50% | 54% | 57% |
| Easy to contact via the website | 53% | 55% | 58% |
| Easy to contact via the NHS App | 42% | 56% | 54% |
| Reception team helpful | 83% | 85% | 85% |
| Last contact good | 59% | 72% | 73% |
| Wait for appointment about right | 53% | 70% | 69% |
| Listened to well | 76% | 87% | 87% |
| Treated with care and concern | 77% | 86% | 86% |
| Confidence and trust in the clinician | 80% | 93% | 93% |
| Needs met | 80% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 84 responses rated the practice good or very good (England: 92%).
9,987 patients were registered at The New Surgery in September 2026, almost the same as a year earlier.
21% of its patients are aged 65 or over, against 19% across England. With 3.2 full-time-equivalent qualified GPs, there are 3,140 patients per GP, more than the England figure of 2,171 and South Yorkshire's 2,097. The practice also has 3.4 nurses and 2.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.2 | 3.2 |
| August 2024 | 3.2 | 3.2 |
| August 2025 | 3.2 | 3.2 |
| August 2026 | 3.2 | 3.2 |
From June 2026 to August 2026 the practice recorded 3,435 appointments a month, or 344 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 34% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
30% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | The New Surgery | South Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 344 | 560 | 510 |
| Face to face | 73% | 65% | 63% |
| Same day as booked | 34% | 45% | 45% |
| More than 28 days after booking | 6% | 8% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (4.1% against 1.2%), peripheral arterial disease (1.3% against 0.6%) and COPD (4.0% against 1.9%). The practice's patients live in areas with an average deprivation score of 35.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.2 years for women and 77.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 29.0% | 14.3% |
| High blood pressure | All ages | 17.4% | 15.2% |
| Diabetes | 17+ yrs | 10.1% | 7.9% |
| Asthma | 6+ yrs | 8.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.1% | 4.6% |
| Cancer | All ages | 4.5% | 3.8% |
| Osteoporosis | 50+ yrs | 4.1% | 1.2% |
| COPD | All ages | 4.0% | 1.9% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Peripheral arterial disease | All ages | 1.3% | 0.6% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.5% | 74.9% |
The New Surgery, Adwick Road, Mexborough, S64 0DB. Phone: 01709 511800. Website: www.newsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Mexborough Health Centre | 0.1 km | 55% |
| Crown Street Surgery | 2.3 km | 87% |
| Church View Surgery | 2.4 km | 65% |
| Magna Group Practice | 2.6 km | 83% |
| Conisbrough Medical Practice | 3.2 km | 72% |
- Conisbrough Group Practice (90% overall experience good)
- Dr Patil and Dr Bhupathiraju (77% overall experience good)
- Drs Phillips, Harding and Eggitt (81% overall experience good)
- Mexborough Health Centre (55% overall experience good)
- The Rossington Practice (69% overall experience good)
- The Tickhill and Colliery Medical Practice (60% overall experience good)
- West End Clinic (70% overall experience good)
How do patients rate The New Surgery?
In the 2026 GP Patient Survey, 66% of patients described their overall experience of The New Surgery as good, below the England figure of 77%. 50% found it easy to get through by phone.
How many patients are registered at The New Surgery?
9,987 patients were registered in September 2026, down 0.0% on a year earlier.
How many GPs does The New Surgery have?
3.2 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 3,140 patients per GP against 2,171 across England.
Are appointments at The New Surgery face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The New Surgery's phone number?
01709 511800.