West End Clinic, Doncaster: patient reviews and CQC rating
West End Clinic is a GP practice in Doncaster with 4,441 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (South Yorkshire: 77%). The Care Quality Commission rates it Good overall, in a report published in May 2019. It has 0.8 full-time-equivalent qualified GPs, or 5,287 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about West End Clinic
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 94%, against 93% across England. Its weakest is the share who said the wait for their last appointment was about right: 51%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 25th of the 35 practices in Doncaster with 50 or more responses. 43% found it easy to get through by phone (England: 57%). The overall experience result is 12 points lower than in 2025 (82%). 127 patients answered the survey (response rate 27%).
| Survey question | West End Clinic | South Yorkshire | England |
|---|---|---|---|
| Overall experience good | 70% | 77% | 77% |
| Easy to contact by phone | 43% | 54% | 57% |
| Easy to contact via the website | 44% | 55% | 58% |
| Easy to contact via the NHS App | 52% | 56% | 54% |
| Reception team helpful | 80% | 85% | 85% |
| Last contact good | 61% | 72% | 73% |
| Wait for appointment about right | 51% | 70% | 69% |
| Listened to well | 85% | 87% | 87% |
| Treated with care and concern | 83% | 86% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 87% | 91% | 90% |
CQC's overall rating for West End Clinic is Good, published in May 2019. All 5 key questions are rated Good. It held the same rating in the report before (May 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,441 patients were registered at West End Clinic in September 2026, down 3.3% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 0.8 full-time-equivalent qualified GPs, there are 5,287 patients per GP, more than the England figure of 2,171 and South Yorkshire's 2,097. The practice also has 0.7 nurses and 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.5 | 1.5 |
| August 2024 | 1.5 | 1.5 |
| August 2025 | 1.5 | 1.5 |
| August 2026 | 0.8 | 0.8 |
From June 2026 to August 2026 the practice recorded 1,821 appointments a month, or 410 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 23% took place on the day they were booked and 13% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | West End Clinic | South Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 410 | 560 | 510 |
| Face to face | 74% | 65% | 63% |
| Same day as booked | 23% | 45% | 45% |
| More than 28 days after booking | 13% | 8% | 5% |
| Did not attend | 8% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.7% against 1.2%), COPD (3.9% against 1.9%) and asthma (9.9% against 6.6%). It has a lower share for cancer (2.7% against 3.8%). The practice's patients live in areas with an average deprivation score of 29.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.7 years for women and 76.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.9% | 14.3% |
| High blood pressure | All ages | 17.4% | 15.2% |
| Diabetes | 17+ yrs | 10.4% | 7.9% |
| Asthma | 6+ yrs | 9.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| COPD | All ages | 3.9% | 1.9% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Osteoporosis | 50+ yrs | 2.7% | 1.2% |
| Cancer | All ages | 2.7% | 3.8% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.9% | 74.9% |
West End Clinic, West End Lane, New Rossington, Doncaster, DN11 0PQ. Phone: 01302 865865.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Rossington Practice | 0.6 km | 69% |
| Drs Phillips, Harding and Eggitt | 3.1 km | 81% |
| The Burns Practice | 5.3 km | 95% |
| The Scott Practice | 5.5 km | 66% |
| The Tickhill and Colliery Medical Practice | 5.5 km | 60% |
- Conisbrough Group Practice (90% overall experience good)
- Dr Patil and Dr Bhupathiraju (77% overall experience good)
- Drs Phillips, Harding and Eggitt (81% overall experience good)
- Mexborough Health Centre (55% overall experience good)
- The New Surgery (66% overall experience good)
- The Rossington Practice (69% overall experience good)
- The Tickhill and Colliery Medical Practice (60% overall experience good)
How do patients rate West End Clinic?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of West End Clinic as good, against 77% across England. 43% found it easy to get through by phone.
How many patients are registered at West End Clinic?
4,441 patients were registered in September 2026, down 3.3% on a year earlier.
What is West End Clinic's CQC rating?
Good overall, published in May 2019.
How many GPs does West End Clinic have?
0.8 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 5,287 patients per GP against 2,171 across England.
Are appointments at West End Clinic face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is West End Clinic's phone number?
01302 865865.