The Burns Practice, Doncaster: patient reviews and CQC rating
The Burns Practice is a GP practice in Doncaster with 20,194 registered patients (September 2026). In the 2026 GP Patient Survey, 95% of its patients described their overall experience as good, above the England figure of 77% (South Yorkshire: 77%). The Care Quality Commission rates it Good overall, in a report published in July 2016. It has 10.0 full-time-equivalent qualified GPs, or 2,014 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Burns Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 83%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 99%, above the England figure of 93%. Of the 11 results in the table, 11 are above England and 0 below by more than the survey's margin of error.
On overall experience it is 2nd of the 35 practices in Doncaster with 50 or more responses. 83% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (91%). 111 patients answered the survey (response rate 30%).
| Survey question | The Burns Practice | South Yorkshire | England |
|---|---|---|---|
| Overall experience good | 95% | 77% | 77% |
| Easy to contact by phone | 83% | 54% | 57% |
| Easy to contact via the website | 78% | 55% | 58% |
| Easy to contact via the NHS App | 75% | 56% | 54% |
| Reception team helpful | 93% | 85% | 85% |
| Last contact good | 92% | 72% | 73% |
| Wait for appointment about right | 95% | 70% | 69% |
| Listened to well | 97% | 87% | 87% |
| Treated with care and concern | 95% | 86% | 86% |
| Confidence and trust in the clinician | 99% | 93% | 93% |
| Needs met | 99% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 809 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Burns Practice is Good, published in July 2016. One key question is rated differently: Responsive Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
20,194 patients were registered at The Burns Practice in September 2026, up 7.4% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 10.0 full-time-equivalent qualified GPs, there are 2,014 patients per GP, close to the England figure of 2,171 and South Yorkshire's 2,097. The practice also has 8.0 nurses and 2.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.5 | 16.2 |
| August 2024 | 8.5 | 16.5 |
| August 2025 | 9.4 | 16.4 |
| August 2026 | 10.0 | 17.4 |
From June 2026 to August 2026 the practice recorded 11,776 appointments a month, or 583 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 44% took place on the day they were booked and 17% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | The Burns Practice | South Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 583 | 560 | 510 |
| Face to face | 68% | 65% | 63% |
| Same day as booked | 44% | 45% | 45% |
| More than 28 days after booking | 17% | 8% | 5% |
| Did not attend | 7% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.1% against 1.9%) and depression (18.2% against 14.3%). It has a lower share for chronic kidney disease (3.3% against 4.6%) and serious mental illness (0.8% against 1.0%). The practice's patients live in areas with an average deprivation score of 24.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.1 years for women and 78.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.2% | 14.3% |
| High blood pressure | All ages | 17.2% | 15.2% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Asthma | 6+ yrs | 7.8% | 6.6% |
| Cancer | All ages | 4.1% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| COPD | All ages | 3.1% | 1.9% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Heart failure | All ages | 1.3% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Dementia | All ages | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.4% | 74.9% |
The Burns Practice, The Burns Medical Practice, 4 Albion Place, Bennetthorpe, Doncaster, DN1 2EG. Phone: 01302 810888. Website: www.burnspractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Regent Square Group Practice | 0.3 km | 100% |
| Saint Vincent Practice | 0.5 km | 69% |
| Mount Group Practice | 0.6 km | 75% |
| Drs Coleman, Sellars, Sharpe, Tupper and Leighton | 0.6 km | 74% |
| The Medical Centre | 0.6 km | 78% |
- Drs Coleman, Sellars, Sharpe, Tupper and Leighton (74% overall experience good)
- Mount Group Practice (75% overall experience good)
- Saint Vincent Practice (69% overall experience good)
How do patients rate The Burns Practice?
In the 2026 GP Patient Survey, 95% of patients described their overall experience of The Burns Practice as good, above the England figure of 77%. 83% found it easy to get through by phone.
How many patients are registered at The Burns Practice?
20,194 patients were registered in September 2026, up 7.4% on a year earlier.
What is The Burns Practice's CQC rating?
Good overall, published in July 2016.
How many GPs does The Burns Practice have?
10.0 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 2,014 patients per GP against 2,171 across England.
Are appointments at The Burns Practice face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Burns Practice's phone number?
01302 810888.