Thorpe Hesley Surgery, Rotherham: patient reviews and CQC rating
Thorpe Hesley Surgery is a GP practice in Rotherham with 6,001 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (South Yorkshire: 77%). It has 1.1 full-time-equivalent qualified GPs, or 5,626 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Thorpe Hesley Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 77%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 48%, against 58% across England. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 17th of the 28 practices in Rotherham with 50 or more responses. 77% found it easy to get through by phone (England: 57%). The overall experience result is 12 points lower than in 2025 (90%). 106 patients answered the survey (response rate 27%).
| Survey question | Thorpe Hesley Surgery | South Yorkshire | England |
|---|---|---|---|
| Overall experience good | 78% | 77% | 77% |
| Easy to contact by phone | 77% | 54% | 57% |
| Easy to contact via the website | 48% | 55% | 58% |
| Easy to contact via the NHS App | 53% | 56% | 54% |
| Reception team helpful | 84% | 85% | 85% |
| Last contact good | 76% | 72% | 73% |
| Wait for appointment about right | 72% | 70% | 69% |
| Listened to well | 85% | 87% | 87% |
| Treated with care and concern | 85% | 86% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 82% | 91% | 90% |
In the Friends and Family Test for July 2026, 99% of 139 responses rated the practice good or very good (England: 92%).
6,001 patients were registered at Thorpe Hesley Surgery in September 2026, up 0.6% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 1.1 full-time-equivalent qualified GPs, there are 5,626 patients per GP, more than the England figure of 2,171 and South Yorkshire's 2,097. The practice also has 3.1 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.1 | 1.1 |
| August 2024 | 1.1 | 1.1 |
| August 2025 | 1.1 | 1.9 |
| August 2026 | 1.1 | 1.8 |
From June 2026 to August 2026 the practice recorded 2,673 appointments a month, or 445 per 1,000 registered patients (England: 510). 87% were face to face (England: 63%). 26% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
27% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Thorpe Hesley Surgery | South Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 445 | 560 | 510 |
| Face to face | 87% | 65% | 63% |
| Same day as booked | 26% | 45% | 45% |
| More than 28 days after booking | 4% | 8% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (2.7% against 1.9%) and asthma (8.2% against 6.6%). It has a lower share for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and chronic kidney disease (2.5% against 4.6%). The practice's patients live in areas with an average deprivation score of 24.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.3 years for women and 78.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.8% | 15.2% |
| Depression | 18+ yrs | 14.8% | 14.3% |
| Asthma | 6+ yrs | 8.2% | 6.6% |
| Diabetes | 17+ yrs | 7.5% | 7.9% |
| Cancer | All ages | 3.7% | 3.8% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| COPD | All ages | 2.7% | 1.9% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Chronic kidney disease | 18+ yrs | 2.5% | 4.6% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 83.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.4% | 74.9% |
Thorpe Hesley Surgery, Sough Hall Road, Thorpe Hesley, Rotherham, S61 2QP. Phone: 0114 257 0585.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Ecclesfield Group Practice | 2.7 km | 82% |
| Mill Road Surgery | 2.7 km | 84% |
| Burncross Surgery | 3.1 km | 70% |
| Shiregreen Medical Centre | 3.2 km | 78% |
| Barnsley Road Surgery | 4.1 km | 68% |
- Brinsworth & Whiston Medical Centres (74% overall experience good)
- Stag Medical Centre (78% overall experience good)
- The Gate Surgery (83% overall experience good)
- Treeton Medical Centre (88% overall experience good)
How do patients rate Thorpe Hesley Surgery?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Thorpe Hesley Surgery as good, against 77% across England. 77% found it easy to get through by phone.
How many patients are registered at Thorpe Hesley Surgery?
6,001 patients were registered in September 2026, up 0.6% on a year earlier.
How many GPs does Thorpe Hesley Surgery have?
1.1 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 5,626 patients per GP against 2,171 across England.
Are appointments at Thorpe Hesley Surgery face to face?
87% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Thorpe Hesley Surgery's phone number?
0114 257 0585.