Burncross Surgery, Sheffield: patient reviews and CQC rating
Burncross Surgery is a GP practice in Sheffield with 14,247 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (South Yorkshire: 77%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 7.4 full-time-equivalent qualified GPs, or 1,925 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Burncross Surgery
Its best result against England is the share who said their needs were met at their last appointment: 95%, against 90% across England. Its weakest is the share who found it easy to get through to the practice by phone: 19%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 71st of the 81 practices in Sheffield with 50 or more responses. 19% found it easy to get through by phone (England: 57%). The overall experience result is 19 points higher than in 2025 (51%). 123 patients answered the survey (response rate 36%).
| Survey question | Burncross Surgery | South Yorkshire | England |
|---|---|---|---|
| Overall experience good | 70% | 77% | 77% |
| Easy to contact by phone | 19% | 54% | 57% |
| Easy to contact via the website | 52% | 55% | 58% |
| Easy to contact via the NHS App | 37% | 56% | 54% |
| Reception team helpful | 88% | 85% | 85% |
| Last contact good | 59% | 72% | 73% |
| Wait for appointment about right | 73% | 70% | 69% |
| Listened to well | 89% | 87% | 87% |
| Treated with care and concern | 88% | 86% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 95% | 91% | 90% |
In the Friends and Family Test for July 2026, 91% of 128 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Burncross Surgery is Good, published in August 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,247 patients were registered at Burncross Surgery in September 2026, almost the same as a year earlier.
28% of its patients are aged 65 or over, against 19% across England. With 7.4 full-time-equivalent qualified GPs, there are 1,925 patients per GP, fewer than the England figure of 2,171 and South Yorkshire's 2,097. The practice also has 4.7 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.5 | 12.8 |
| August 2024 | 7.5 | 13.2 |
| August 2025 | 8.0 | 11.6 |
| August 2026 | 7.4 | 12.2 |
From June 2026 to August 2026 the practice recorded 11,259 appointments a month, or 790 per 1,000 registered patients (England: 510). 48% were face to face (England: 63%). 63% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
25% were with a GP rather than another member of the practice team. 1% of booked patients did not attend.
| Measure | Burncross Surgery | South Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 790 | 560 | 510 |
| Face to face | 48% | 65% | 63% |
| Same day as booked | 63% | 45% | 45% |
| More than 28 days after booking | 4% | 8% | 5% |
| Did not attend | 1% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (2.1% against 1.1%), stroke or TIA (3.5% against 1.9%) and atrial fibrillation (3.9% against 2.2%). The practice's patients live in areas with an average deprivation score of 19.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.2 years for women and 80.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.2% | 15.2% |
| Depression | 18+ yrs | 13.8% | 14.3% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Asthma | 6+ yrs | 7.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.5% | 4.6% |
| Cancer | All ages | 5.1% | 3.8% |
| Coronary heart disease | All ages | 4.9% | 3.0% |
| Atrial fibrillation | All ages | 3.9% | 2.2% |
| Stroke and TIA | All ages | 3.5% | 1.9% |
| COPD | All ages | 2.3% | 1.9% |
| Heart failure | All ages | 2.1% | 1.1% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Dementia | All ages | 1.1% | 0.8% |
| Learning disability | All ages | 1.0% | 0.6% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.1% | 74.9% |
Burncross Surgery, 1 Bevan Way, Chapeltown, Sheffield, S35 1RN. Phone: 0114 232 9030. Website: www.chapelgreenpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Ecclesfield Group Practice | 1.8 km | 82% |
| Mill Road Surgery | 1.8 km | 84% |
| Grenoside Surgery | 2.6 km | 75% |
| Thorpe Hesley Surgery | 3.1 km | 78% |
| Foxhill Medical Centre | 3.6 km | 75% |
- Ecclesfield Group Practice (82% overall experience good)
- Foxhill Medical Centre (75% overall experience good)
- Grenoside Surgery (75% overall experience good)
- Mill Road Surgery (84% overall experience good)
How do patients rate Burncross Surgery?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of Burncross Surgery as good, against 77% across England. 19% found it easy to get through by phone.
How many patients are registered at Burncross Surgery?
14,247 patients were registered in September 2026, up 0.4% on a year earlier.
What is Burncross Surgery's CQC rating?
Good overall, published in August 2016.
How many GPs does Burncross Surgery have?
7.4 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,925 patients per GP against 2,171 across England.
Are appointments at Burncross Surgery face to face?
48% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Burncross Surgery's phone number?
0114 232 9030.