Herts Five PCN: primary care network practices and patient survey
Herts Five PCN is a primary care network of 5 GP practices with 66,808 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 2,126 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Herts Five PCN with survey results, the share of patients describing their overall experience as good ranges from 76% at The Grove Medical Centre to 91% at Little Bushey Surgery, with a median of 81% (England: 77%). 1 is above England and 0 below by more than the survey's margin of error. Little Bushey Surgery has the highest share finding it easy to get through by phone (81%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Little Bushey Surgery | 6,093 | 91% | 81% | Good | 2,212 |
| Fairbrook Medical Centre | 14,732 | 81% | 58% | Good | 1,800 |
| The Red House | 18,538 | 81% | 79% | Good | 1,958 |
| Schopwick Surgery | 15,186 | 78% | 55% | Outstanding | 2,125 |
| The Grove Medical Centre | 12,259 | 76% | 49% | Good | 3,164 |
Results for the network as a whole, from 571 responses, against Central East and England.
| Survey question | Herts Five PCN | Central East | England |
|---|---|---|---|
| Overall experience good | 80% | 75% | 77% |
| Easy to contact by phone | 64% | 52% | 57% |
| Easy to contact via the website | 67% | 60% | 58% |
| Easy to contact via the NHS App | 63% | 52% | 54% |
| Reception team helpful | 88% | 83% | 85% |
| Last contact good | 81% | 71% | 73% |
| Wait for appointment about right | 73% | 69% | 69% |
| Listened to well | 88% | 86% | 87% |
| Treated with care and concern | 87% | 85% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
There are 2,126 registered patients per full-time-equivalent qualified GP in Herts Five PCN, close to England's 2,171 and Central East's 2,348. Practices recorded 496 appointments a month per 1,000 patients (England: 510), 59% of them face to face. 57% of appointments took place on the day they were booked (England: 45%).
19% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.4% over the year (England: shrank 1.1%).
| Measure | Herts Five PCN | Central East | England |
|---|---|---|---|
| Patients per qualified GP | 2,126 | 2,348 | 2,171 |
| Appointments per 1,000 patients a month | 496 | 521 | 510 |
| Face-to-face appointments | 59% | 62% | 63% |
| Same day as booked | 57% | 48% | 45% |
| Did not attend | 3% | 4% | 4% |
| Patients aged 65 or over | 19% | 17% | 19% |
Relative to England, the register furthest above England's rate at practices in Herts Five PCN is osteoporosis (1.6% against 1.2%), and the furthest below is copd (1.4% against 1.9%).
| Condition register | Age group | Herts Five PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 15.2% | 15.2% | 10,295 |
| Depression | 18+ yrs | 13.9% | 14.3% | 7,395 |
| Diabetes | 17+ yrs | 7.9% | 7.9% | 4,266 |
| Asthma | 6+ yrs | 5.8% | 6.6% | 3,656 |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% | 2,533 |
| Cancer | All ages | 4.4% | 3.8% | 2,977 |
| Coronary heart disease | All ages | 3.2% | 3.0% | 2,177 |
| Atrial fibrillation | All ages | 2.2% | 2.2% | 1,500 |
| Stroke and TIA | All ages | 1.7% | 1.9% | 1,171 |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% | 397 |
| COPD | All ages | 1.4% | 1.9% | 932 |
| Serious mental illness | All ages | 1.0% | 1.0% | 692 |
| Heart failure | All ages | 0.9% | 1.1% | 606 |
| Dementia | All ages | 0.9% | 0.8% | 579 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 427 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 408 |
| Learning disability | All ages | 0.6% | 0.6% | 403 |
| Palliative care | All ages | 0.6% | 0.6% | 398 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 300 |
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Which practices are in Herts Five PCN?
Fairbrook Medical Centre, Little Bushey Surgery, Schopwick Surgery, The Grove Medical Centre and The Red House.
How do patients rate Herts Five PCN?
80% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Herts Five PCN cover?
66,808 registered patients across 5 practices in September 2026.
How many patients per GP does Herts Five PCN have?
2,126 per full-time-equivalent qualified GP, against 2,171 across England.