The Grove Medical Centre, Borehamwood: patient reviews and CQC rating
The Grove Medical Centre is a GP practice in Borehamwood with 12,259 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 3.9 full-time-equivalent qualified GPs, or 3,164 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Grove Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 69%, above the England figure of 54%. Its weakest is the share who found it easy to get through to the practice by phone: 49%, against 57% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 3rd of the 3 practices in Borehamwood with 50 or more responses. 49% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (70%). 114 patients answered the survey (response rate 19%).
| Survey question | The Grove Medical Centre | Central East | England |
|---|---|---|---|
| Overall experience good | 76% | 75% | 77% |
| Easy to contact by phone | 49% | 52% | 57% |
| Easy to contact via the website | 66% | 60% | 58% |
| Easy to contact via the NHS App | 69% | 52% | 54% |
| Reception team helpful | 84% | 83% | 85% |
| Last contact good | 81% | 71% | 73% |
| Wait for appointment about right | 73% | 69% | 69% |
| Listened to well | 86% | 86% | 87% |
| Treated with care and concern | 88% | 85% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 92% | 89% | 90% |
CQC's overall rating for The Grove Medical Centre is Good, published in January 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,259 patients were registered at The Grove Medical Centre in September 2026, down 3.6% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 3.9 full-time-equivalent qualified GPs, there are 3,164 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 1.4 nurses and 6.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.5 | 4.5 |
| August 2024 | 4.5 | 4.5 |
| August 2025 | 3.9 | 4.7 |
| August 2026 | 3.9 | 4.7 |
From June 2026 to August 2026 the practice recorded 6,653 appointments a month, or 543 per 1,000 registered patients (England: 510). 44% were face to face (England: 63%). 60% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
73% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | The Grove Medical Centre | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 543 | 521 | 510 |
| Face to face | 44% | 62% | 63% |
| Same day as booked | 60% | 48% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (0.8% against 0.6%) and dementia (1.2% against 0.8%). It has a lower share for osteoporosis (0.3% against 1.2%), chronic kidney disease (2.1% against 4.6%) and heart failure (0.8% against 1.1%). The practice's patients live in areas with an average deprivation score of 19.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.7 years for women and 77.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.2% | 15.2% |
| Depression | 18+ yrs | 13.3% | 14.3% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Asthma | 6+ yrs | 5.1% | 6.6% |
| Cancer | All ages | 3.1% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.1% | 4.6% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| COPD | All ages | 1.4% | 1.9% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Dementia | All ages | 1.2% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.1% | 74.9% |
The Grove Medical Centre, Borehamwood Shopping Park, Borehamwood, WD6 4PR. Phone: 0844 477 8942.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Fairbrook Medical Centre | 0.5 km | 81% |
| Schopwick Surgery | 1.9 km | 78% |
| Jai Medical Centre | 3.8 km | 68% |
| The Red House | 4.0 km | 81% |
| Penshurst Gardens Surgery | 4.5 km | 66% |
- Fairbrook Medical Centre (81% overall experience good)
- Little Bushey Surgery (91% overall experience good)
- Schopwick Surgery (78% overall experience good)
- The Red House (81% overall experience good)
How do patients rate The Grove Medical Centre?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of The Grove Medical Centre as good, against 77% across England. 49% found it easy to get through by phone.
How many patients are registered at The Grove Medical Centre?
12,259 patients were registered in September 2026, down 3.6% on a year earlier.
What is The Grove Medical Centre's CQC rating?
Good overall, published in January 2017.
How many GPs does The Grove Medical Centre have?
3.9 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 3,164 patients per GP against 2,171 across England.
Are appointments at The Grove Medical Centre face to face?
44% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Grove Medical Centre's phone number?
0844 477 8942.