The Red House, Radlett: patient reviews and CQC rating
The Red House is a GP practice in Radlett with 18,538 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in August 2017. It has 9.5 full-time-equivalent qualified GPs, or 1,958 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Red House
Its best result against England is the share who found it easy to get through to the practice by phone: 79%, above the England figure of 57%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 85%, below the England figure of 93%. Of the 11 results in the table, 2 are above England and 1 below by more than the survey's margin of error, and 8 within it.
79% found it easy to get through by phone (England: 57%). The overall experience result is 12 points lower than in 2025 (93%). 111 patients answered the survey (response rate 26%).
| Survey question | The Red House | Central East | England |
|---|---|---|---|
| Overall experience good | 81% | 75% | 77% |
| Easy to contact by phone | 79% | 52% | 57% |
| Easy to contact via the website | 71% | 60% | 58% |
| Easy to contact via the NHS App | 66% | 52% | 54% |
| Reception team helpful | 87% | 83% | 85% |
| Last contact good | 83% | 71% | 73% |
| Wait for appointment about right | 66% | 69% | 69% |
| Listened to well | 82% | 86% | 87% |
| Treated with care and concern | 80% | 85% | 86% |
| Confidence and trust in the clinician | 85% | 92% | 93% |
| Needs met | 85% | 89% | 90% |
In the Friends and Family Test for July 2026, 94% of 688 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Red House is Good, published in August 2017. All 5 key questions are rated Good. It held the same rating in the report before (March 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
18,538 patients were registered at The Red House in September 2026, down 1.3% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 9.5 full-time-equivalent qualified GPs, there are 1,958 patients per GP, close to the England figure of 2,171 and Central East's 2,348. The practice also has 0.8 nurses and 3.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.5 | 9.5 |
| August 2024 | 9.5 | 9.5 |
| August 2025 | 9.5 | 9.5 |
| August 2026 | 9.5 | 11.6 |
From June 2026 to August 2026 the practice recorded 5,412 appointments a month, or 292 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 34% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Red House | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 292 | 521 | 510 |
| Face to face | 73% | 62% | 63% |
| Same day as booked | 34% | 48% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (4.7% against 3.8%). It has a lower share for osteoporosis (0.5% against 1.2%), COPD (1.0% against 1.9%) and heart failure (0.6% against 1.1%). The practice's patients live in areas with an average deprivation score of 10.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.1 years for women and 81.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.1% | 15.2% |
| Depression | 18+ yrs | 13.3% | 14.3% |
| Diabetes | 17+ yrs | 6.5% | 7.9% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Chronic kidney disease | 18+ yrs | 3.2% | 4.6% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| COPD | All ages | 1.0% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Heart failure | All ages | 0.6% | 1.1% |
| Dementia | All ages | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.1% | 74.9% |
The Red House, 124 Watling Street, Radlett, WD7 7JQ. Phone: 01923 855606. Website: www.theredhousegroup.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Grove Medical Centre | 4.0 km | 76% |
| Fairbrook Medical Centre | 4.0 km | 81% |
| Schopwick Surgery | 4.3 km | 78% |
| Summerfield health centre | 4.6 km | 72% |
| Verulam Medical Group | 4.8 km | 88% |
- Fairbrook Medical Centre (81% overall experience good)
- Little Bushey Surgery (91% overall experience good)
- Schopwick Surgery (78% overall experience good)
- The Grove Medical Centre (76% overall experience good)
How do patients rate The Red House?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of The Red House as good, against 77% across England. 79% found it easy to get through by phone.
How many patients are registered at The Red House?
18,538 patients were registered in September 2026, down 1.3% on a year earlier.
What is The Red House's CQC rating?
Good overall, published in August 2017.
How many GPs does The Red House have?
9.5 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,958 patients per GP against 2,171 across England.
Are appointments at The Red House face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Red House's phone number?
01923 855606.