Little Bushey Surgery, Bushey: patient reviews and CQC rating
Little Bushey Surgery is a GP practice in Bushey with 6,093 registered patients (September 2026). In the 2026 GP Patient Survey, 91% of its patients described their overall experience as good, above the England figure of 77% (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in January 2020. It has 2.8 full-time-equivalent qualified GPs, or 2,212 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Little Bushey Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 81%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 50%, against 58% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 1st of the 3 practices in Bushey with 50 or more responses. 81% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (88%). 109 patients answered the survey (response rate 25%).
| Survey question | Little Bushey Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 91% | 75% | 77% |
| Easy to contact by phone | 81% | 52% | 57% |
| Easy to contact via the website | 50% | 60% | 58% |
| Easy to contact via the NHS App | 67% | 52% | 54% |
| Reception team helpful | 94% | 83% | 85% |
| Last contact good | 87% | 71% | 73% |
| Wait for appointment about right | 86% | 69% | 69% |
| Listened to well | 96% | 86% | 87% |
| Treated with care and concern | 95% | 85% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
In the Friends and Family Test for July 2026, 100% of 151 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Little Bushey Surgery is Good, published in January 2020. One key question is rated differently: Safe Requires Improvement. It held the same rating in the report before (September 2015).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,093 patients were registered at Little Bushey Surgery in September 2026, down 4.0% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 2.8 full-time-equivalent qualified GPs, there are 2,212 patients per GP, close to the England figure of 2,171 and Central East's 2,348. The practice also has 1.9 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.7 | 1.7 |
| August 2024 | 1.6 | 1.6 |
| August 2025 | 2.8 | 2.8 |
| August 2026 | 2.8 | 2.8 |
From June 2026 to August 2026 the practice recorded 2,717 appointments a month, or 446 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 37% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Little Bushey Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 446 | 521 | 510 |
| Face to face | 68% | 62% | 63% |
| Same day as booked | 37% | 48% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (7.4% against 4.6%), cancer (5.7% against 3.8%) and coronary heart disease (4.1% against 3.0%). It has a lower share for depression (10.2% against 14.3%). The practice's patients live in areas with an average deprivation score of 8.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.4 years for women and 82.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.4% | 15.2% |
| Depression | 18+ yrs | 10.2% | 14.3% |
| Diabetes | 17+ yrs | 9.0% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.4% | 4.6% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Cancer | All ages | 5.7% | 3.8% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Heart failure | All ages | 1.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Dementia | All ages | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.8% | 74.9% |
Little Bushey Surgery, California Lane, Bushey Heath, Bushey, WD23 1EZ. Phone: 020 8386 8888. Website: www.littlebusheysurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Manor View Practice | 2.5 km | 79% |
| Attenborough Surgery | 2.5 km | 82% |
| Elliott Hall Medical Centre | 3.2 km | 94% |
| South Oxhey Surgery | 3.3 km | 82% |
| Schopwick Surgery | 3.3 km | 78% |
- Fairbrook Medical Centre (81% overall experience good)
- Schopwick Surgery (78% overall experience good)
- The Grove Medical Centre (76% overall experience good)
- The Red House (81% overall experience good)
How do patients rate Little Bushey Surgery?
In the 2026 GP Patient Survey, 91% of patients described their overall experience of Little Bushey Surgery as good, above the England figure of 77%. 81% found it easy to get through by phone.
How many patients are registered at Little Bushey Surgery?
6,093 patients were registered in September 2026, down 4.0% on a year earlier.
What is Little Bushey Surgery's CQC rating?
Good overall, published in January 2020.
How many GPs does Little Bushey Surgery have?
2.8 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,212 patients per GP against 2,171 across England.
Are appointments at Little Bushey Surgery face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Little Bushey Surgery's phone number?
020 8386 8888.