Attenborough Surgery, Bushey: patient reviews and CQC rating
Attenborough Surgery is a GP practice in Bushey with 33,250 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in June 2023. It has 13.6 full-time-equivalent qualified GPs, or 2,448 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Attenborough Surgery
Its best result against England is the share who described their last contact with the practice as good: 83%, above the England figure of 73%. Its weakest is the share who said they were treated with care and concern: 86%, against 86% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 2nd of the 3 practices in Bushey with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (86%). 156 patients answered the survey (response rate 22%).
| Survey question | Attenborough Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 82% | 75% | 77% |
| Easy to contact by phone | 64% | 52% | 57% |
| Easy to contact via the website | 58% | 60% | 58% |
| Easy to contact via the NHS App | 58% | 52% | 54% |
| Reception team helpful | 93% | 83% | 85% |
| Last contact good | 83% | 71% | 73% |
| Wait for appointment about right | 75% | 69% | 69% |
| Listened to well | 89% | 86% | 87% |
| Treated with care and concern | 86% | 85% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
CQC's overall rating for Attenborough Surgery is Good, published in June 2023. One key question is rated differently: Safe Requires Improvement. It held the same rating in the report before (January 2020).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
33,250 patients were registered at Attenborough Surgery in September 2026, down 0.6% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 13.6 full-time-equivalent qualified GPs, there are 2,448 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 3.1 nurses and 2.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.4 | 12.6 |
| August 2024 | 11.3 | 15.6 |
| August 2025 | 13.3 | 17.7 |
| August 2026 | 13.6 | 21.8 |
From June 2026 to August 2026 the practice recorded 10,401 appointments a month, or 313 per 1,000 registered patients (England: 510). 89% were face to face (England: 63%). 32% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Attenborough Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 313 | 521 | 510 |
| Face to face | 89% | 62% | 63% |
| Same day as booked | 32% | 48% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.7% against 1.2%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), COPD (1.3% against 1.9%) and stroke or TIA (1.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 13.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.4 years for women and 79.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.3% | 15.2% |
| Depression | 18+ yrs | 13.3% | 14.3% |
| Diabetes | 17+ yrs | 8.0% | 7.9% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Cancer | All ages | 3.7% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Osteoporosis | 50+ yrs | 2.7% | 1.2% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| COPD | All ages | 1.3% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Heart failure | All ages | 0.9% | 1.1% |
| Dementia | All ages | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.8% | 74.9% |
Attenborough Surgery, Bushey Medical Centre, London Road, Bushey, WD23 2NN. Phone: 01923 231633. Website: www.attenboroughsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Manor View Practice | 0.0 km | 79% |
| Upton Road Surgery | 2.2 km | 71% |
| Suthergrey House Medical Centre | 2.4 km | 68% |
| Little Bushey Surgery | 2.5 km | 91% |
| South Oxhey Surgery | 2.5 km | 82% |
How do patients rate Attenborough Surgery?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Attenborough Surgery as good, against 77% across England. 64% found it easy to get through by phone.
How many patients are registered at Attenborough Surgery?
33,250 patients were registered in September 2026, down 0.6% on a year earlier.
What is Attenborough Surgery's CQC rating?
Good overall, published in June 2023.
How many GPs does Attenborough Surgery have?
13.6 full-time-equivalent qualified GPs (25 qualified GPs by headcount), which is 2,448 patients per GP against 2,171 across England.
Are appointments at Attenborough Surgery face to face?
89% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Attenborough Surgery's phone number?
01923 231633.