Suthergrey House Medical Centre, Watford: patient reviews and CQC rating
Suthergrey House Medical Centre is a GP practice in Watford with 8,359 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in January 2020. It has 5.6 full-time-equivalent qualified GPs, or 1,482 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Suthergrey House Medical Centre
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 94%, against 93% across England. Its weakest is the share who found it easy to contact the practice through its website: 34%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 8th of the 8 practices in Watford with 50 or more responses. 45% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (64%). 115 patients answered the survey (response rate 28%).
| Survey question | Suthergrey House Medical Centre | Central East | England |
|---|---|---|---|
| Overall experience good | 68% | 75% | 77% |
| Easy to contact by phone | 45% | 52% | 57% |
| Easy to contact via the website | 34% | 60% | 58% |
| Easy to contact via the NHS App | 39% | 52% | 54% |
| Reception team helpful | 82% | 83% | 85% |
| Last contact good | 66% | 71% | 73% |
| Wait for appointment about right | 65% | 69% | 69% |
| Listened to well | 87% | 86% | 87% |
| Treated with care and concern | 87% | 85% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 100% of 14 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Suthergrey House Medical Centre is Good, published in January 2020. One key question is rated differently: Well-led Requires Improvement. It held the same rating in the report before (March 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,359 patients were registered at Suthergrey House Medical Centre in September 2026, down 4.3% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 5.6 full-time-equivalent qualified GPs, there are 1,482 patients per GP, fewer than the England figure of 2,171 and Central East's 2,348. The practice also has 0.9 nurses and 4.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.9 | 4.9 |
| August 2024 | 4.4 | 4.4 |
| August 2025 | 6.4 | 7.5 |
| August 2026 | 5.6 | 7.8 |
From June 2026 to August 2026 the practice recorded 2,552 appointments a month, or 305 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 44% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
62% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Suthergrey House Medical Centre | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 305 | 521 | 510 |
| Face to face | 68% | 62% | 63% |
| Same day as booked | 44% | 48% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 7% | 4% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.2% against 0.6%), chronic kidney disease (3.2% against 4.6%) and COPD (1.3% against 1.9%). The practice's patients live in areas with an average deprivation score of 15.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.1 years for women and 79.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.9% | 15.2% |
| Depression | 18+ yrs | 12.3% | 14.3% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Asthma | 6+ yrs | 5.2% | 6.6% |
| Cancer | All ages | 3.2% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.2% | 4.6% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| COPD | All ages | 1.3% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Dementia | All ages | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.2% | 74.9% |
Suthergrey House Medical Centre, 37a St Johns Road, Watford, WD17 1LS. Phone: 01923 224424.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Elms Surgery | 0.3 km | 83% |
| Upton Road Surgery | 0.5 km | 71% |
| Bridgewater Surgeries | 1.9 km | 91% |
| Manor View Practice | 2.4 km | 79% |
| Attenborough Surgery | 2.4 km | 82% |
- The Elms Surgery (83% overall experience good)
- Upton Road Surgery (71% overall experience good)
How do patients rate Suthergrey House Medical Centre?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Suthergrey House Medical Centre as good, below the England figure of 77%. 45% found it easy to get through by phone.
How many patients are registered at Suthergrey House Medical Centre?
8,359 patients were registered in September 2026, down 4.3% on a year earlier.
What is Suthergrey House Medical Centre's CQC rating?
Good overall, published in January 2020.
How many GPs does Suthergrey House Medical Centre have?
5.6 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,482 patients per GP against 2,171 across England.
Are appointments at Suthergrey House Medical Centre face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Suthergrey House Medical Centre's phone number?
01923 224424.