Copeland Haven PCN: primary care network practices and patient survey
Copeland Haven PCN is a primary care network of 3 GP practices with 20,808 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,917 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Copeland Haven PCN with survey results, the share of patients describing their overall experience as good ranges from 83% at Westcroft House Surgery to 88% at Mansion House Surgery, with a median of 87% (England: 77%). 2 are above England and 0 below by more than the survey's margin of error. Westcroft House Surgery has the highest share finding it easy to get through by phone (81%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Mansion House Surgery | 7,723 | 88% | 64% | – | 1,918 |
| Distington Surgery | 6,696 | 87% | 75% | Outstanding | 1,794 |
| Westcroft House Surgery | 6,389 | 83% | 81% | Good | 2,065 |
Results for the network as a whole, from 360 responses, against North East and North Cumbria and England.
| Survey question | Copeland Haven PCN | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 86% | 80% | 77% |
| Easy to contact by phone | 73% | 62% | 57% |
| Easy to contact via the website | 64% | 59% | 58% |
| Easy to contact via the NHS App | 66% | 58% | 54% |
| Reception team helpful | 93% | 88% | 85% |
| Last contact good | 80% | 76% | 73% |
| Wait for appointment about right | 70% | 72% | 69% |
| Listened to well | 93% | 89% | 87% |
| Treated with care and concern | 94% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 96% | 91% | 90% |
There are 1,917 registered patients per full-time-equivalent qualified GP in Copeland Haven PCN, fewer than England's 2,171 and North East and North Cumbria's 2,088. Practices recorded 674 appointments a month per 1,000 patients (England: 510), 67% of them face to face. 45% of appointments took place on the day they were booked (England: 45%).
26% of registered patients are aged 65 or over (England: 19%). Lists grew by 2.1% over the year (England: shrank 1.1%).
| Measure | Copeland Haven PCN | North East and North Cumbria | England |
|---|---|---|---|
| Patients per qualified GP | 1,917 | 2,088 | 2,171 |
| Appointments per 1,000 patients a month | 674 | 550 | 510 |
| Face-to-face appointments | 67% | 68% | 63% |
| Same day as booked | 45% | 42% | 45% |
| Did not attend | 5% | 4% | 4% |
| Patients aged 65 or over | 26% | 22% | 19% |
Relative to England, the register furthest above England's rate at practices in Copeland Haven PCN is peripheral arterial disease (1.0% against 0.6%), and the furthest below is osteoporosis (0.5% against 1.2%).
| Condition register | Age group | Copeland Haven PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 18.9% | 15.2% | 3,791 |
| Depression | 18+ yrs | 18.6% | 14.3% | 3,099 |
| Diabetes | 17+ yrs | 9.8% | 7.9% | 1,653 |
| Asthma | 6+ yrs | 9.2% | 6.6% | 1,745 |
| Chronic kidney disease | 18+ yrs | 6.1% | 4.6% | 1,016 |
| Coronary heart disease | All ages | 5.0% | 3.0% | 1,010 |
| Cancer | All ages | 4.9% | 3.8% | 983 |
| COPD | All ages | 3.4% | 1.9% | 674 |
| Atrial fibrillation | All ages | 3.2% | 2.2% | 633 |
| Stroke and TIA | All ages | 2.9% | 1.9% | 589 |
| Heart failure | All ages | 1.6% | 1.1% | 321 |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% | 201 |
| Peripheral arterial disease | All ages | 1.0% | 0.6% | 208 |
| Epilepsy | 18+ yrs | 1.0% | 0.8% | 171 |
| Serious mental illness | All ages | 0.9% | 1.0% | 187 |
| Dementia | All ages | 0.8% | 0.8% | 161 |
| Learning disability | All ages | 0.6% | 0.6% | 129 |
| Palliative care | All ages | 0.6% | 0.6% | 122 |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% | 43 |
- Carlisle Healthcare PCN (4 practices)
- Carlisle PCN (3 practices)
- Cockermouth & Maryport PCN (2 practices)
- Copeland PCN (3 practices)
- Keswick & Solway PCN (7 practices)
Which practices are in Copeland Haven PCN?
Distington Surgery, Mansion House Surgery and Westcroft House Surgery.
How do patients rate Copeland Haven PCN?
86% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Copeland Haven PCN cover?
20,808 registered patients across 3 practices in September 2026.
How many patients per GP does Copeland Haven PCN have?
1,917 per full-time-equivalent qualified GP, against 2,171 across England.