Westcroft House Surgery, Egremont: patient reviews and CQC rating
Westcroft House Surgery is a GP practice in Egremont with 6,389 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in February 2019. It has 3.1 full-time-equivalent qualified GPs, or 2,065 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Westcroft House Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 83%, above the England figure of 54%. Its weakest is the share who said the wait for their last appointment was about right: 53%, below the England figure of 69%. Of the 11 results in the table, 5 are above England and 1 below by more than the survey's margin of error, and 5 within it.
81% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (83%). 110 patients answered the survey (response rate 37%).
| Survey question | Westcroft House Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 83% | 80% | 77% |
| Easy to contact by phone | 81% | 62% | 57% |
| Easy to contact via the website | 58% | 59% | 58% |
| Easy to contact via the NHS App | 83% | 58% | 54% |
| Reception team helpful | 93% | 88% | 85% |
| Last contact good | 75% | 76% | 73% |
| Wait for appointment about right | 53% | 72% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 93% | 93% |
| Needs met | 97% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 50 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Westcroft House Surgery is Good, published in February 2019. All 5 key questions are rated Good. It held the same rating in the report before (January 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,389 patients were registered at Westcroft House Surgery in September 2026, up 1.8% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 2,065 patients per GP, close to the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 3.4 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.7 | 3.7 |
| August 2024 | 2.0 | 4.1 |
| August 2025 | 2.5 | 5.7 |
| August 2026 | 3.1 | 5.2 |
From June 2026 to August 2026 the practice recorded 4,232 appointments a month, or 662 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 40% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
33% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Westcroft House Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 662 | 550 | 510 |
| Face to face | 71% | 68% | 63% |
| Same day as booked | 40% | 42% | 45% |
| More than 28 days after booking | 8% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.9% against 1.9%), peripheral arterial disease (1.1% against 0.6%) and coronary heart disease (5.5% against 3.0%). It has a lower share for osteoporosis (0.5% against 1.2%). The practice's patients live in areas with an average deprivation score of 24.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.6 years for women and 79.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.4% | 15.2% |
| Depression | 18+ yrs | 19.4% | 14.3% |
| Diabetes | 17+ yrs | 10.1% | 7.9% |
| Asthma | 6+ yrs | 9.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.8% | 4.6% |
| Coronary heart disease | All ages | 5.5% | 3.0% |
| Cancer | All ages | 5.4% | 3.8% |
| COPD | All ages | 3.9% | 1.9% |
| Atrial fibrillation | All ages | 3.8% | 2.2% |
| Stroke and TIA | All ages | 3.2% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Dementia | All ages | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Palliative care | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.1% | 74.9% |
Westcroft House Surgery, 66 Main Street, Egremont, CA22 2DB. Phone: 01946 820348. Website: www.westcrofthouse.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Fellview Healthcare | 0.3 km | 68% |
| Lowther Medical Centre | 7.8 km | 71% |
| Mansion House Surgery | 8.0 km | 88% |
| Seascale Health Centre | 10.1 km | 85% |
| Distington Surgery | 12.5 km | 87% |
- Distington Surgery (87% overall experience good)
- Mansion House Surgery (88% overall experience good)
How do patients rate Westcroft House Surgery?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Westcroft House Surgery as good, against 77% across England. 81% found it easy to get through by phone.
How many patients are registered at Westcroft House Surgery?
6,389 patients were registered in September 2026, up 1.8% on a year earlier.
What is Westcroft House Surgery's CQC rating?
Good overall, published in February 2019.
How many GPs does Westcroft House Surgery have?
3.1 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,065 patients per GP against 2,171 across England.
Are appointments at Westcroft House Surgery face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Westcroft House Surgery's phone number?
01946 820348.