Mansion House Surgery, Whitehaven: patient reviews and CQC rating
Mansion House Surgery is a GP practice in Whitehaven with 7,723 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). It has 4.0 full-time-equivalent qualified GPs, or 1,918 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Mansion House Surgery
Its best result against England is the share who described their overall experience of the practice as good: 88%, above the England figure of 77%. Its weakest is the share who found it easy to contact the practice through its website: 53%, against 58% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 1st of the 3 practices in Whitehaven with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (84%). 105 patients answered the survey (response rate 29%).
| Survey question | Mansion House Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 88% | 80% | 77% |
| Easy to contact by phone | 64% | 62% | 57% |
| Easy to contact via the website | 53% | 59% | 58% |
| Easy to contact via the NHS App | 56% | 58% | 54% |
| Reception team helpful | 92% | 88% | 85% |
| Last contact good | 82% | 76% | 73% |
| Wait for appointment about right | 78% | 72% | 69% |
| Listened to well | 98% | 89% | 87% |
| Treated with care and concern | 96% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 93% | 93% |
| Needs met | 95% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 50 responses rated the practice good or very good (England: 92%).
7,723 patients were registered at Mansion House Surgery in September 2026, up 0.9% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 4.0 full-time-equivalent qualified GPs, there are 1,918 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 4.3 nurses and 4.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.9 | 6.0 |
| August 2024 | 3.5 | 4.6 |
| August 2025 | 4.0 | 6.2 |
| August 2026 | 4.0 | 6.2 |
From June 2026 to August 2026 the practice recorded 5,087 appointments a month, or 659 per 1,000 registered patients (England: 510). 83% were face to face (England: 63%). 42% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Mansion House Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 659 | 550 | 510 |
| Face to face | 83% | 68% | 63% |
| Same day as booked | 42% | 42% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.0% against 0.6%), COPD (3.1% against 1.9%) and coronary heart disease (4.4% against 3.0%). It has a lower share for osteoporosis (0.3% against 1.2%) and chronic kidney disease (2.5% against 4.6%). The practice's patients live in areas with an average deprivation score of 27.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 78.6 years for women and 75.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.2% | 14.3% |
| High blood pressure | All ages | 17.5% | 15.2% |
| Diabetes | 17+ yrs | 9.5% | 7.9% |
| Asthma | 6+ yrs | 8.7% | 6.6% |
| Coronary heart disease | All ages | 4.4% | 3.0% |
| Cancer | All ages | 4.0% | 3.8% |
| COPD | All ages | 3.1% | 1.9% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Chronic kidney disease | 18+ yrs | 2.5% | 4.6% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Dementia | All ages | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.5% | 74.9% |
Mansion House Surgery, 19-20 Irish Street, Whitehaven, CA28 7BU. Phone: 01946 693660.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Lowther Medical Centre | 0.2 km | 71% |
| Distington Surgery | 6.3 km | 87% |
| Fellview Healthcare | 7.9 km | 68% |
| Westcroft House Surgery | 8.0 km | 83% |
| James Street Group Practice | 11.3 km | 66% |
- Distington Surgery (87% overall experience good)
- Westcroft House Surgery (83% overall experience good)
How do patients rate Mansion House Surgery?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Mansion House Surgery as good, above the England figure of 77%. 64% found it easy to get through by phone.
How many patients are registered at Mansion House Surgery?
7,723 patients were registered in September 2026, up 0.9% on a year earlier.
How many GPs does Mansion House Surgery have?
4.0 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,918 patients per GP against 2,171 across England.
Are appointments at Mansion House Surgery face to face?
83% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Mansion House Surgery's phone number?
01946 693660.