Fellview Healthcare, Whitehaven: patient reviews and CQC rating
Fellview Healthcare is a GP practice in Whitehaven with 22,818 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in April 2022. It has 6.5 full-time-equivalent qualified GPs, or 3,521 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Fellview Healthcare
Its best result against England is the share who found it easy to contact the practice using the NHS App: 59%, against 54% across England. Its weakest is the share who found it easy to get through to the practice by phone: 29%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 3rd of the 3 practices in Whitehaven with 50 or more responses. 29% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (56%). 106 patients answered the survey (response rate 27%).
| Survey question | Fellview Healthcare | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 68% | 80% | 77% |
| Easy to contact by phone | 29% | 62% | 57% |
| Easy to contact via the website | 55% | 59% | 58% |
| Easy to contact via the NHS App | 59% | 58% | 54% |
| Reception team helpful | 72% | 88% | 85% |
| Last contact good | 68% | 76% | 73% |
| Wait for appointment about right | 58% | 72% | 69% |
| Listened to well | 87% | 89% | 87% |
| Treated with care and concern | 80% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 88% | 91% | 90% |
In the Friends and Family Test for July 2026, 86% of 150 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Fellview Healthcare is Good, published in April 2022. All 5 key questions are rated Good. It held the same rating in the report before (December 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
22,818 patients were registered at Fellview Healthcare in September 2026, down 0.7% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 6.5 full-time-equivalent qualified GPs, there are 3,521 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 12.4 nurses and 7.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.5 | 9.7 |
| August 2024 | 6.5 | 10.7 |
| August 2025 | 6.5 | 9.8 |
| August 2026 | 6.5 | 13.4 |
From June 2026 to August 2026 the practice recorded 11,004 appointments a month, or 482 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 38% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Fellview Healthcare | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 482 | 550 | 510 |
| Face to face | 64% | 68% | 63% |
| Same day as booked | 38% | 42% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.1% against 0.6%), depression (22.4% against 14.3%) and coronary heart disease (4.7% against 3.0%). It has a lower share for osteoporosis (0.4% against 1.2%) and palliative or supportive care needs (0.4% against 0.6%). The practice's patients live in areas with an average deprivation score of 27.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.8 years for women and 77.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 22.4% | 14.3% |
| High blood pressure | All ages | 17.6% | 15.2% |
| Diabetes | 17+ yrs | 9.5% | 7.9% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.1% | 4.6% |
| Coronary heart disease | All ages | 4.7% | 3.0% |
| Cancer | All ages | 4.5% | 3.8% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| COPD | All ages | 2.5% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Dementia | All ages | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.7% | 74.9% |
33% of the practice's patients live in the CA28 postcode district, followed by CA25 (21%), CA22 (17%) and CA26 (14%). 100% live in Cumberland, the council area the practice is in.
Fellview Healthcare, 3 Castle Meadows, Whitehaven, CA28 7QE. Phone: 07787 433340. Website: www.fellviewhealthcare.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Westcroft House Surgery | 0.3 km | 83% |
| Lowther Medical Centre | 7.8 km | 71% |
| Mansion House Surgery | 7.9 km | 88% |
| Seascale Health Centre | 10.1 km | 85% |
| Distington Surgery | 12.6 km | 87% |
- Lowther Medical Centre (71% overall experience good)
- Seascale Health Centre (85% overall experience good)
How do patients rate Fellview Healthcare?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Fellview Healthcare as good, below the England figure of 77%. 29% found it easy to get through by phone.
How many patients are registered at Fellview Healthcare?
22,818 patients were registered in September 2026, down 0.7% on a year earlier.
What is Fellview Healthcare's CQC rating?
Good overall, published in April 2022.
How many GPs does Fellview Healthcare have?
6.5 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 3,521 patients per GP against 2,171 across England.
Are appointments at Fellview Healthcare face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Fellview Healthcare's phone number?
07787 433340.