Carlisle Healthcare PCN: primary care network practices and patient survey
Carlisle Healthcare PCN is a primary care network of 4 GP practices with 75,288 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 2,062 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 4 practices in Carlisle Healthcare PCN with survey results, the share of patients describing their overall experience as good ranges from 76% at Brampton Medical Practice to 89% at Spencer Street Surgery, with a median of 83% (England: 77%). 2 are above England and 0 below by more than the survey's margin of error. Longtown Medical Centre has the highest share finding it easy to get through by phone (82%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Spencer Street Surgery | 13,719 | 89% | 75% | Good | 1,994 |
| Longtown Medical Centre | 3,878 | 85% | 82% | Good | 1,610 |
| St Pauls Practice | 41,013 | 80% | 51% | Good | 2,192 |
| Brampton Medical Practice | 16,678 | 76% | 48% | Good | 1,957 |
Results for the network as a whole, from 446 responses, against North East and North Cumbria and England.
| Survey question | Carlisle Healthcare PCN | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 81% | 80% | 77% |
| Easy to contact by phone | 56% | 62% | 57% |
| Easy to contact via the website | 76% | 59% | 58% |
| Easy to contact via the NHS App | 71% | 58% | 54% |
| Reception team helpful | 89% | 88% | 85% |
| Last contact good | 77% | 76% | 73% |
| Wait for appointment about right | 73% | 72% | 69% |
| Listened to well | 90% | 89% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 91% | 91% | 90% |
There are 2,062 registered patients per full-time-equivalent qualified GP in Carlisle Healthcare PCN, close to England's 2,171 and North East and North Cumbria's 2,088. Practices recorded 528 appointments a month per 1,000 patients (England: 510), 61% of them face to face. 40% of appointments took place on the day they were booked (England: 45%).
24% of registered patients are aged 65 or over (England: 19%). Lists grew by 0.7% over the year (England: shrank 1.1%).
| Measure | Carlisle Healthcare PCN | North East and North Cumbria | England |
|---|---|---|---|
| Patients per qualified GP | 2,062 | 2,088 | 2,171 |
| Appointments per 1,000 patients a month | 528 | 550 | 510 |
| Face-to-face appointments | 61% | 68% | 63% |
| Same day as booked | 40% | 42% | 45% |
| Did not attend | 6% | 4% | 4% |
| Patients aged 65 or over | 24% | 22% | 19% |
Relative to England, the register furthest above England's rate at practices in Carlisle Healthcare PCN is peripheral arterial disease (1.0% against 0.6%), and the furthest below is osteoporosis (0.8% against 1.2%).
| Condition register | Age group | Carlisle Healthcare PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 22.8% | 14.3% | 13,771 |
| High blood pressure | All ages | 18.1% | 15.2% | 13,416 |
| Diabetes | 17+ yrs | 8.6% | 7.9% | 5,246 |
| Asthma | 6+ yrs | 7.4% | 6.6% | 5,197 |
| Chronic kidney disease | 18+ yrs | 6.0% | 4.6% | 3,618 |
| Cancer | All ages | 5.2% | 3.8% | 3,832 |
| Coronary heart disease | All ages | 4.6% | 3.0% | 3,436 |
| Atrial fibrillation | All ages | 2.9% | 2.2% | 2,162 |
| Stroke and TIA | All ages | 2.8% | 1.9% | 2,056 |
| COPD | All ages | 2.3% | 1.9% | 1,706 |
| Heart failure | All ages | 1.7% | 1.1% | 1,256 |
| Serious mental illness | All ages | 1.4% | 1.0% | 1,002 |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% | 719 |
| Peripheral arterial disease | All ages | 1.0% | 0.6% | 769 |
| Epilepsy | 18+ yrs | 1.0% | 0.8% | 604 |
| Dementia | All ages | 0.9% | 0.8% | 693 |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% | 258 |
| Palliative care | All ages | 0.7% | 0.6% | 526 |
| Learning disability | All ages | 0.6% | 0.6% | 456 |
- Carlisle PCN (3 practices)
- Cockermouth & Maryport PCN (2 practices)
- Copeland Haven PCN (3 practices)
- Copeland PCN (3 practices)
- Keswick & Solway PCN (7 practices)
Which practices are in Carlisle Healthcare PCN?
Brampton Medical Practice, Longtown Medical Centre, Spencer Street Surgery and St Pauls Practice.
How do patients rate Carlisle Healthcare PCN?
81% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Carlisle Healthcare PCN cover?
75,288 registered patients across 4 practices in September 2026.
How many patients per GP does Carlisle Healthcare PCN have?
2,062 per full-time-equivalent qualified GP, against 2,171 across England.