Longtown Medical Centre, Longtown: patient reviews and CQC rating
Longtown Medical Centre is a GP practice in Longtown with 3,878 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in January 2016. It has 2.4 full-time-equivalent qualified GPs, or 1,610 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Longtown Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 82%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 51%, against 58% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
82% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (94%). 113 patients answered the survey (response rate 33%).
| Survey question | Longtown Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 85% | 80% | 77% |
| Easy to contact by phone | 82% | 62% | 57% |
| Easy to contact via the website | 51% | 59% | 58% |
| Easy to contact via the NHS App | 56% | 58% | 54% |
| Reception team helpful | 87% | 88% | 85% |
| Last contact good | 84% | 76% | 73% |
| Wait for appointment about right | 86% | 72% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 50 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Longtown Medical Centre is Good, published in January 2016. One key question is rated differently: Caring Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Outstanding |
| Responsive | Good |
| Effective | Good |
3,878 patients were registered at Longtown Medical Centre in September 2026, up 0.8% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 2.4 full-time-equivalent qualified GPs, there are 1,610 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 2.5 nurses and 2.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.4 | 2.4 |
| August 2024 | 2.4 | 2.4 |
| August 2025 | 2.6 | 2.6 |
| August 2026 | 2.4 | 2.4 |
From June 2026 to August 2026 the practice recorded 2,503 appointments a month, or 646 per 1,000 registered patients (England: 510). 77% were face to face (England: 63%). 37% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
26% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Longtown Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 646 | 550 | 510 |
| Face to face | 77% | 68% | 63% |
| Same day as booked | 37% | 42% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.7% against 1.9%), peripheral arterial disease (1.0% against 0.6%) and chronic kidney disease (8.0% against 4.6%). The practice's patients live in areas with an average deprivation score of 31.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.3 years for women and 80.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 22.2% | 15.2% |
| Depression | 18+ yrs | 19.3% | 14.3% |
| Diabetes | 17+ yrs | 11.6% | 7.9% |
| Asthma | 6+ yrs | 8.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 8.0% | 4.6% |
| Cancer | All ages | 5.1% | 3.8% |
| Coronary heart disease | All ages | 4.7% | 3.0% |
| COPD | All ages | 3.7% | 1.9% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.4% | 0.8% |
| Heart failure | All ages | 1.3% | 1.1% |
| Dementia | All ages | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.2% | 74.9% |
100% of the practice's patients live in the CA6 postcode district. 100% live in Cumberland, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| CA6 | 3,842 | 100% |
Longtown Medical Centre, Moor Road, Longtown, CA6 5XA. Phone: 01228 791328.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Eden Medical Group | 13.0 km | 57% |
| Spencer Street Surgery | 13.0 km | 89% |
| Carlisle Central Practice | 13.2 km | 63% |
| Warwick Square Group Practice | 13.3 km | 81% |
| St Pauls Practice | 14.4 km | 80% |
- Brampton Medical Practice (76% overall experience good)
- Spencer Street Surgery (89% overall experience good)
- St Pauls Practice (80% overall experience good)
How do patients rate Longtown Medical Centre?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Longtown Medical Centre as good, above the England figure of 77%. 82% found it easy to get through by phone.
How many patients are registered at Longtown Medical Centre?
3,878 patients were registered in September 2026, up 0.8% on a year earlier.
What is Longtown Medical Centre's CQC rating?
Good overall, published in January 2016.
How many GPs does Longtown Medical Centre have?
2.4 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,610 patients per GP against 2,171 across England.
Are appointments at Longtown Medical Centre face to face?
77% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Longtown Medical Centre's phone number?
01228 791328.