Carlisle Central Practice, Carlisle: patient reviews and CQC rating
Carlisle Central Practice is a GP practice in Carlisle with 13,040 registered patients (September 2026). In the 2026 GP Patient Survey, 63% of its patients described their overall experience as good, below the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in October 2018. It has 1.0 full-time-equivalent qualified GPs, or 12,868 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Carlisle Central Practice
Its result closest to England is the share who said the wait for their last appointment was about right: 67%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 32%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 6th of the 7 practices in Carlisle with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (64%). 125 patients answered the survey (response rate 25%).
| Survey question | Carlisle Central Practice | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 63% | 80% | 77% |
| Easy to contact by phone | 50% | 62% | 57% |
| Easy to contact via the website | 32% | 59% | 58% |
| Easy to contact via the NHS App | 45% | 58% | 54% |
| Reception team helpful | 77% | 88% | 85% |
| Last contact good | 56% | 76% | 73% |
| Wait for appointment about right | 67% | 72% | 69% |
| Listened to well | 78% | 89% | 87% |
| Treated with care and concern | 73% | 88% | 86% |
| Confidence and trust in the clinician | 80% | 93% | 93% |
| Needs met | 87% | 91% | 90% |
CQC's overall rating for Carlisle Central Practice is Good, published in October 2018. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,040 patients were registered at Carlisle Central Practice in September 2026, down 2.8% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 1.0 full-time-equivalent qualified GPs, there are 12,868 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 3.3 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2025 | 2.0 | 2.0 |
| August 2026 | 1.0 | 1.0 |
From June 2026 to August 2026 the practice recorded 5,889 appointments a month, or 452 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 40% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Carlisle Central Practice | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 452 | 550 | 510 |
| Face to face | 68% | 68% | 63% |
| Same day as booked | 40% | 42% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (0.9% against 0.6%), depression (18.4% against 14.3%) and coronary heart disease (3.6% against 3.0%). It has a lower share for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.3% against 0.6%) and heart failure (0.7% against 1.1%). The practice's patients live in areas with an average deprivation score of 28.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.9 years for women and 75.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.4% | 14.3% |
| High blood pressure | All ages | 12.6% | 15.2% |
| Diabetes | 17+ yrs | 7.0% | 7.9% |
| Asthma | 6+ yrs | 5.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Cancer | All ages | 3.0% | 3.8% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Heart failure | All ages | 0.7% | 1.1% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.2% | 74.9% |
Carlisle Central Practice, 65 Warwick Road, Carlisle, CA1 1EB. Phone: 01228 580170. Website: www.warwickroadsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Warwick Square Group Practice | 0.1 km | 81% |
| Spencer Street Surgery | 0.2 km | 89% |
| Eden Medical Group | 1.5 km | 57% |
| St Pauls Practice | 1.9 km | 80% |
| Dalston Medical Group | 6.9 km | 74% |
- Eden Medical Group (57% overall experience good)
- Warwick Square Group Practice (81% overall experience good)
How do patients rate Carlisle Central Practice?
In the 2026 GP Patient Survey, 63% of patients described their overall experience of Carlisle Central Practice as good, below the England figure of 77%. 50% found it easy to get through by phone.
How many patients are registered at Carlisle Central Practice?
13,040 patients were registered in September 2026, down 2.8% on a year earlier.
What is Carlisle Central Practice's CQC rating?
Good overall, published in October 2018.
How many GPs does Carlisle Central Practice have?
1.0 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 12,868 patients per GP against 2,171 across England.
Are appointments at Carlisle Central Practice face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Carlisle Central Practice's phone number?
01228 580170.