Crown Medical Centre, Mansfield: patient reviews and CQC rating
Crown Medical Centre is a GP practice in Mansfield with 13,165 registered patients (September 2026). In the 2026 GP Patient Survey, 64% of its patients described their overall experience as good, below the England figure of 77% (Nottingham and Nottinghamshire: 74%). The Care Quality Commission rates it Good overall, in a report published in May 2019. It has 5.4 full-time-equivalent qualified GPs, or 2,449 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Crown Medical Centre
Its best result against England is the share who said they were treated with care and concern: 87%, against 86% across England. Its weakest is the share who said the wait for their last appointment was about right: 47%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 10th of the 16 practices in Mansfield with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is 16 points lower than in 2025 (80%). 115 patients answered the survey (response rate 24%).
| Survey question | Crown Medical Centre | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Overall experience good | 64% | 74% | 77% |
| Easy to contact by phone | 52% | 52% | 57% |
| Easy to contact via the website | 51% | 51% | 58% |
| Easy to contact via the NHS App | 54% | 50% | 54% |
| Reception team helpful | 78% | 83% | 85% |
| Last contact good | 63% | 69% | 73% |
| Wait for appointment about right | 47% | 67% | 69% |
| Listened to well | 85% | 86% | 87% |
| Treated with care and concern | 87% | 85% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 86% | 89% | 90% |
In the Friends and Family Test for July 2026, 97% of 1,124 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Crown Medical Centre is Good, published in May 2019. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (September 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,165 patients were registered at Crown Medical Centre in September 2026, up 2.3% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 5.4 full-time-equivalent qualified GPs, there are 2,449 patients per GP, more than the England figure of 2,171 and Nottingham and Nottinghamshire's 2,235. The practice also has 4.4 nurses and 3.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.1 | 16.7 |
| August 2024 | 5.5 | 15.2 |
| August 2025 | 5.7 | 18.1 |
| August 2026 | 5.4 | 18.8 |
From June 2026 to August 2026 the practice recorded 4,908 appointments a month, or 373 per 1,000 registered patients (England: 510). 85% were face to face (England: 63%). 23% took place on the day they were booked and 31% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Crown Medical Centre | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 373 | 566 | 510 |
| Face to face | 85% | 64% | 63% |
| Same day as booked | 23% | 45% | 45% |
| More than 28 days after booking | 31% | 8% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.6% against 0.6%), COPD (3.1% against 1.9%) and depression (21.4% against 14.3%). It has a lower share for osteoporosis (0.7% against 1.2%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 22.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.9 years for women and 78.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.4% | 14.3% |
| High blood pressure | All ages | 17.7% | 15.2% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Asthma | 6+ yrs | 7.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.6% | 4.6% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Cancer | All ages | 3.7% | 3.8% |
| COPD | All ages | 3.1% | 1.9% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Palliative care | All ages | 1.6% | 0.6% |
| Heart failure | All ages | 1.6% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.5% | 74.9% |
Crown Medical Centre, Crown Farm Way, Forest Town, Mansfield, NG19 0FW. Phone: 01623 626132.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Sandy Lane Surgery | 3.2 km | 77% |
| Oakwood Surgery | 3.8 km | 74% |
| Roundwood Surgery | 4.3 km | 83% |
| Acorn Medical Practice | 4.5 km | 93% |
| Churchside Medical Practice | 4.5 km | 63% |
- Bilsthorpe Surgery (68% overall experience good)
- Dr Wageeh Mikhail (80% overall experience good)
- Hill View Surgery (93% overall experience good)
- Middleton Lodge Practice (77% overall experience good)
- Rainworth Surgery (61% overall experience good)
- The Abbey Medical Group (63% overall experience good)
How do patients rate Crown Medical Centre?
In the 2026 GP Patient Survey, 64% of patients described their overall experience of Crown Medical Centre as good, below the England figure of 77%. 52% found it easy to get through by phone.
How many patients are registered at Crown Medical Centre?
13,165 patients were registered in September 2026, up 2.3% on a year earlier.
What is Crown Medical Centre's CQC rating?
Good overall, published in May 2019.
How many GPs does Crown Medical Centre have?
5.4 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,449 patients per GP against 2,171 across England.
Are appointments at Crown Medical Centre face to face?
85% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Crown Medical Centre's phone number?
01623 626132.