Hill View Surgery, Mansfield: patient reviews and CQC rating
Hill View Surgery is a GP practice in Mansfield with 8,638 registered patients (September 2026). In the 2026 GP Patient Survey, 93% of its patients described their overall experience as good, above the England figure of 77% (Nottingham and Nottinghamshire: 74%). The Care Quality Commission rates it Good overall, in a report published in September 2016. It has 3.4 full-time-equivalent qualified GPs, or 2,521 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hill View Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 79%, above the England figure of 57%. Its result closest to England is the share who said their needs were met at their last appointment: 95%, against 90% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 1st of the 16 practices in Mansfield with 50 or more responses. 79% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (92%). 112 patients answered the survey (response rate 29%).
| Survey question | Hill View Surgery | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Overall experience good | 93% | 74% | 77% |
| Easy to contact by phone | 79% | 52% | 57% |
| Easy to contact via the website | 69% | 51% | 58% |
| Easy to contact via the NHS App | 69% | 50% | 54% |
| Reception team helpful | 95% | 83% | 85% |
| Last contact good | 86% | 69% | 73% |
| Wait for appointment about right | 80% | 67% | 69% |
| Listened to well | 97% | 86% | 87% |
| Treated with care and concern | 97% | 85% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
In the Friends and Family Test for July 2026, 95% of 413 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hill View Surgery is Good, published in September 2016. All 5 key questions are rated Good. It held the same rating in the report before (February 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,638 patients were registered at Hill View Surgery in September 2026, up 1.8% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 3.4 full-time-equivalent qualified GPs, there are 2,521 patients per GP, more than the England figure of 2,171 and Nottingham and Nottinghamshire's 2,235. The practice also has 2.2 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.9 | 2.9 |
| August 2024 | 2.9 | 2.9 |
| August 2025 | 2.9 | 2.9 |
| August 2026 | 3.4 | 3.4 |
From June 2026 to August 2026 the practice recorded 4,631 appointments a month, or 536 per 1,000 registered patients (England: 510). 67% were face to face (England: 63%). 28% took place on the day they were booked and 23% more than 28 days after booking (England: 45% and 5%).
35% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Hill View Surgery | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 536 | 566 | 510 |
| Face to face | 67% | 64% | 63% |
| Same day as booked | 28% | 45% | 45% |
| More than 28 days after booking | 23% | 8% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.2% against 0.6%), chronic kidney disease (6.5% against 4.6%) and COPD (2.6% against 1.9%). It has a lower share for osteoporosis (0.6% against 1.2%). The practice's patients live in areas with an average deprivation score of 15.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.2 years for women and 80.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.9% | 15.2% |
| Depression | 18+ yrs | 15.4% | 14.3% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.5% | 4.6% |
| Cancer | All ages | 4.8% | 3.8% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| COPD | All ages | 2.6% | 1.9% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Palliative care | All ages | 1.2% | 0.6% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 86.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.4% | 74.9% |
Hill View Surgery, Kirklington Road, Rainworth, Mansfield, NG21 0JP. Phone: 01623 795562. Website: www.hillviewsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Rainworth Surgery | 0.8 km | 61% |
| The Abbey Medical Group | 2.2 km | 63% |
| Crown Medical Centre | 4.7 km | 64% |
| Bilsthorpe Surgery | 5.6 km | 68% |
| Sandy Lane Surgery | 5.9 km | 77% |
- Bilsthorpe Surgery (68% overall experience good)
- Crown Medical Centre (64% overall experience good)
- Dr Wageeh Mikhail (80% overall experience good)
- Middleton Lodge Practice (77% overall experience good)
- Rainworth Surgery (61% overall experience good)
- The Abbey Medical Group (63% overall experience good)
How do patients rate Hill View Surgery?
In the 2026 GP Patient Survey, 93% of patients described their overall experience of Hill View Surgery as good, above the England figure of 77%. 79% found it easy to get through by phone.
How many patients are registered at Hill View Surgery?
8,638 patients were registered in September 2026, up 1.8% on a year earlier.
What is Hill View Surgery's CQC rating?
Good overall, published in September 2016.
How many GPs does Hill View Surgery have?
3.4 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,521 patients per GP against 2,171 across England.
Are appointments at Hill View Surgery face to face?
67% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hill View Surgery's phone number?
01623 795562.