Bilsthorpe Surgery, Newark: patient reviews and CQC rating
Bilsthorpe Surgery is a GP practice in Newark with 4,391 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Nottingham and Nottinghamshire: 74%). The Care Quality Commission rates it Good overall, in a report published in July 2022. It has 2.6 full-time-equivalent qualified GPs, or 1,689 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bilsthorpe Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 58%, against 54% across England. Its weakest is the share who said the wait for their last appointment was about right: 56%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 8th of the 10 practices in Newark with 50 or more responses. 54% found it easy to get through by phone (England: 57%). The overall experience result is 11 points lower than in 2025 (79%). 102 patients answered the survey (response rate 31%).
| Survey question | Bilsthorpe Surgery | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Overall experience good | 68% | 74% | 77% |
| Easy to contact by phone | 54% | 52% | 57% |
| Easy to contact via the website | 50% | 51% | 58% |
| Easy to contact via the NHS App | 58% | 50% | 54% |
| Reception team helpful | 80% | 83% | 85% |
| Last contact good | 72% | 69% | 73% |
| Wait for appointment about right | 56% | 67% | 69% |
| Listened to well | 90% | 86% | 87% |
| Treated with care and concern | 85% | 85% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
CQC's overall rating for Bilsthorpe Surgery is Good, published in July 2022. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,391 patients were registered at Bilsthorpe Surgery in September 2026, up 0.5% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 2.6 full-time-equivalent qualified GPs, there are 1,689 patients per GP, fewer than the England figure of 2,171 and Nottingham and Nottinghamshire's 2,235. The practice also has 1.7 nurses and 2.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.4 | 3.4 |
| August 2024 | 3.4 | 3.4 |
| August 2025 | 2.5 | 2.5 |
| August 2026 | 2.6 | 2.6 |
From June 2026 to August 2026 the practice recorded 4,441 appointments a month, or 1,011 per 1,000 registered patients (England: 510). 61% were face to face (England: 63%). 38% took place on the day they were booked and 26% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Bilsthorpe Surgery | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 1,011 | 566 | 510 |
| Face to face | 61% | 64% | 63% |
| Same day as booked | 38% | 45% | 45% |
| More than 28 days after booking | 26% | 8% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.7% against 1.9%), a learning disability (1.0% against 0.6%) and coronary heart disease (4.6% against 3.0%). It has a lower share for serious mental illness (0.5% against 1.0%). The practice's patients live in areas with an average deprivation score of 20.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.6 years for women and 82.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.4% | 14.3% |
| High blood pressure | All ages | 19.1% | 15.2% |
| Diabetes | 17+ yrs | 10.6% | 7.9% |
| Asthma | 6+ yrs | 9.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.8% | 4.6% |
| Coronary heart disease | All ages | 4.6% | 3.0% |
| Cancer | All ages | 4.5% | 3.8% |
| COPD | All ages | 3.7% | 1.9% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Learning disability | All ages | 1.0% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Dementia | All ages | 0.8% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.6% | 74.9% |
Bilsthorpe Surgery, 35 Mickledale Lane, Bilsthorpe, Newark, NG22 8QB. Phone: 01623 870230. Website: www.bilsthorpesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hill View Surgery | 5.6 km | 93% |
| Dr Wageeh Mikhail | 6.2 km | 80% |
| Rainworth Surgery | 6.4 km | 61% |
| Crown Medical Centre | 7.2 km | 64% |
| The Abbey Medical Group | 7.4 km | 63% |
- Crown Medical Centre (64% overall experience good)
- Dr Wageeh Mikhail (80% overall experience good)
- Hill View Surgery (93% overall experience good)
- Middleton Lodge Practice (77% overall experience good)
- Rainworth Surgery (61% overall experience good)
- The Abbey Medical Group (63% overall experience good)
How do patients rate Bilsthorpe Surgery?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Bilsthorpe Surgery as good, below the England figure of 77%. 54% found it easy to get through by phone.
How many patients are registered at Bilsthorpe Surgery?
4,391 patients were registered in September 2026, up 0.5% on a year earlier.
What is Bilsthorpe Surgery's CQC rating?
Good overall, published in July 2022.
How many GPs does Bilsthorpe Surgery have?
2.6 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,689 patients per GP against 2,171 across England.
Are appointments at Bilsthorpe Surgery face to face?
61% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bilsthorpe Surgery's phone number?
01623 870230.