West Gorton Medical Centre, Manchester: patient reviews and CQC rating
West Gorton Medical Centre is a GP practice in Manchester with 7,774 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Greater Manchester: 79%). The Care Quality Commission rates it Outstanding overall, in a report published in June 2018. It has 4.8 full-time-equivalent qualified GPs, or 1,631 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about West Gorton Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 76%, against 69% across England. Its weakest is the share who found it easy to get through to the practice by phone: 48%, against 57% across England. With 90 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 85th of the 149 practices in Manchester with 50 or more responses. 48% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (84%). 90 patients answered the survey (response rate 15%).
| Survey question | West Gorton Medical Centre | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 78% | 79% | 77% |
| Easy to contact by phone | 48% | 63% | 57% |
| Easy to contact via the website | 58% | 61% | 58% |
| Easy to contact via the NHS App | 49% | 58% | 54% |
| Reception team helpful | 81% | 86% | 85% |
| Last contact good | 64% | 76% | 73% |
| Wait for appointment about right | 76% | 71% | 69% |
| Listened to well | 87% | 88% | 87% |
| Treated with care and concern | 82% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 88% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 173 responses rated the practice good or very good (England: 92%).
CQC's overall rating for West Gorton Medical Centre is Outstanding, published in June 2018. 2 key questions are rated differently: Safe Good and Caring Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Outstanding |
7,774 patients were registered at West Gorton Medical Centre in September 2026, up 3.3% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 4.8 full-time-equivalent qualified GPs, there are 1,631 patients per GP, fewer than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 2.5 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.8 | 5.9 |
| August 2024 | 4.3 | 6.4 |
| August 2025 | 4.8 | 8.0 |
| August 2026 | 4.8 | 8.0 |
From June 2026 to August 2026 the practice recorded 6,617 appointments a month, or 851 per 1,000 registered patients (England: 510). 29% were face to face (England: 63%). 68% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 25% of booked patients did not attend.
| Measure | West Gorton Medical Centre | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 851 | 445 | 510 |
| Face to face | 29% | 66% | 63% |
| Same day as booked | 68% | 44% | 45% |
| More than 28 days after booking | 2% | 5% | 5% |
| Did not attend | 25% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.3% against 1.9%), peripheral arterial disease (0.9% against 0.6%) and diabetes (9.8% against 7.9%). It has a lower share for dementia (0.3% against 0.8%), cancer (2.8% against 3.8%) and stroke or TIA (1.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 51.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 76.7 years for women and 73.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.8% | 15.2% |
| Depression | 18+ yrs | 15.3% | 14.3% |
| Diabetes | 17+ yrs | 9.8% | 7.9% |
| Asthma | 6+ yrs | 6.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| COPD | All ages | 3.3% | 1.9% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Cancer | All ages | 2.8% | 3.8% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Heart failure | All ages | 1.1% | 1.1% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Palliative care | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 59.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.0% | 74.9% |
West Gorton Medical Centre, 2 Clowes Street, Manchester, M12 5JE. Phone: 0161 223 5226. Website: www.westgortonmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| New Bank Health Centre | 0.8 km | 72% |
| Cornerstone Family Practice | 1.0 km | 71% |
| Manchester Integrative Medical Practice | 1.1 km | 78% |
| Five Oaks Family Practice | 1.1 km | 77% |
| Dr Pirzada Anwer and Dr Asif Javid | 1.2 km | 69% |
- Ashcroft Surgery (91% overall experience good)
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- Mount Road Surgery (72% overall experience good)
- West Point Medical Centre (83% overall experience good)
How do patients rate West Gorton Medical Centre?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of West Gorton Medical Centre as good, against 77% across England. 48% found it easy to get through by phone.
How many patients are registered at West Gorton Medical Centre?
7,774 patients were registered in September 2026, up 3.3% on a year earlier.
What is West Gorton Medical Centre's CQC rating?
Outstanding overall, published in June 2018.
How many GPs does West Gorton Medical Centre have?
4.8 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,631 patients per GP against 2,171 across England.
Are appointments at West Gorton Medical Centre face to face?
29% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is West Gorton Medical Centre's phone number?
0161 223 5226.