New Bank Health Centre, Manchester: patient reviews and CQC rating
New Bank Health Centre is a GP practice in Manchester with 5,929 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in August 2018. It has 2.6 full-time-equivalent qualified GPs, or 2,321 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about New Bank Health Centre
Its best result against England is the share who said the wait for their last appointment was about right: 75%, against 69% across England. Its weakest is the share who found the reception and administrative team helpful: 71%, below the England figure of 85%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 117th of the 149 practices in Manchester with 50 or more responses. 57% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (69%). 70 patients answered the survey (response rate 6%).
| Survey question | New Bank Health Centre | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 72% | 79% | 77% |
| Easy to contact by phone | 57% | 63% | 57% |
| Easy to contact via the website | 53% | 61% | 58% |
| Easy to contact via the NHS App | 46% | 58% | 54% |
| Reception team helpful | 71% | 86% | 85% |
| Last contact good | 66% | 76% | 73% |
| Wait for appointment about right | 75% | 71% | 69% |
| Listened to well | 87% | 88% | 87% |
| Treated with care and concern | 85% | 87% | 86% |
| Confidence and trust in the clinician | 84% | 93% | 93% |
| Needs met | 84% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 25 responses rated the practice good or very good (England: 92%).
CQC's overall rating for New Bank Health Centre is Good, published in August 2018. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,929 patients were registered at New Bank Health Centre in September 2026, down 6.1% on a year earlier (England: down 1.1%).
4% of its patients are aged 65 or over, against 19% across England. With 2.6 full-time-equivalent qualified GPs, there are 2,321 patients per GP, close to the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 1.0 nurses and 3.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.4 | 2.4 |
| August 2024 | 2.6 | 2.6 |
| August 2025 | 2.4 | 2.4 |
| August 2026 | 2.6 | 2.6 |
From June 2026 to August 2026 the practice recorded 3,110 appointments a month, or 525 per 1,000 registered patients (England: 510). 54% were face to face (England: 63%). 50% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 12% of booked patients did not attend.
| Measure | New Bank Health Centre | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 525 | 445 | 510 |
| Face to face | 54% | 66% | 63% |
| Same day as booked | 50% | 44% | 45% |
| More than 28 days after booking | 1% | 5% | 5% |
| Did not attend | 12% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (2.1% against 1.0%). It has a lower share for atrial fibrillation (0.3% against 2.2%), dementia (0.1% against 0.8%) and palliative or supportive care needs (0.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 50.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 77.8 years for women and 73.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 9.2% | 14.3% |
| Diabetes | 17+ yrs | 8.2% | 7.9% |
| High blood pressure | All ages | 7.5% | 15.2% |
| Asthma | 6+ yrs | 4.5% | 6.6% |
| Serious mental illness | All ages | 2.1% | 1.0% |
| Chronic kidney disease | 18+ yrs | 1.5% | 4.6% |
| Coronary heart disease | All ages | 1.3% | 3.0% |
| Cancer | All ages | 1.0% | 3.8% |
| COPD | All ages | 0.9% | 1.9% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Stroke and TIA | All ages | 0.7% | 1.9% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Learning disability | All ages | 0.6% | 0.6% |
| Atrial fibrillation | All ages | 0.3% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Dementia | All ages | 0.1% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 50.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 43.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 63.0% | 74.9% |
New Bank Health Centre, 339 Stockport Road, Manchester, M12 4JE. Phone: 0161 277 5600.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Manchester Integrative Medical Practice | 0.3 km | 78% |
| Dr Pirzada Anwer and Dr Asif Javid | 0.5 km | 69% |
| Ailsa Craig Medical Centre | 0.7 km | 74% |
| West Gorton Medical Centre | 0.8 km | 78% |
| Surrey Lodge Group Practice | 1.0 km | 81% |
- Ailsa Craig Medical Centre (74% overall experience good)
- Brunswick Medical Practice (93% overall experience good)
- Dr Cunningham and Partners (81% overall experience good)
- Dr Pirzada Anwer and Dr Asif Javid (69% overall experience good)
- Manchester Integrative Medical Practice (78% overall experience good)
- Parkside Medical Centre (67% overall experience good)
- Surrey Lodge Group Practice (81% overall experience good)
- Vallance Medical (81% overall experience good)
- Wilmslow Road Surgery (81% overall experience good)
How do patients rate New Bank Health Centre?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of New Bank Health Centre as good, against 77% across England. 57% found it easy to get through by phone.
How many patients are registered at New Bank Health Centre?
5,929 patients were registered in September 2026, down 6.1% on a year earlier.
What is New Bank Health Centre's CQC rating?
Good overall, published in August 2018.
How many GPs does New Bank Health Centre have?
2.6 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,321 patients per GP against 2,171 across England.
Are appointments at New Bank Health Centre face to face?
54% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is New Bank Health Centre's phone number?
0161 277 5600.