Hawthorn Medical Centre, Manchester: patient reviews and CQC rating

What patients say about Hawthorn Medical Centre

Its best result against England is the share who found it easy to contact the practice using the NHS App: 70%, above the England figure of 54%. Its weakest is the share who found the reception and administrative team helpful: 67%, below the England figure of 85%. Of the 11 results in the table, 2 are above England and 1 below by more than the survey's margin of error, and 8 within it.

On overall experience it is 138th of the 149 practices in Manchester with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 16 points lower than in 2025 (84%). 87 patients answered the survey (response rate 9%).

In the Friends and Family Test for July 2026, 84% of 88 responses rated the practice good or very good (England: 92%).

CQC's overall rating for Hawthorn Medical Centre is Outstanding, published in September 2022. 3 key questions are rated differently: Safe Good, Caring Good and Effective Good. Its previous overall rating was Good (June 2017).

6,074 patients were registered at Hawthorn Medical Centre in September 2026, down 8.8% on a year earlier (England: down 1.1%).

5% of its patients are aged 65 or over, against 19% across England. With 4.5 full-time-equivalent qualified GPs, there are 1,340 patients per GP, fewer than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 1.8 nurses and 3.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).

From June 2026 to August 2026 the practice recorded 4,009 appointments a month, or 660 per 1,000 registered patients (England: 510). 87% were face to face (England: 63%). 61% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).

51% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.

Compared with England, the practice has a lower share of patients for atrial fibrillation (0.4% against 2.2%), dementia (0.2% against 0.8%) and chronic kidney disease (1.3% against 4.6%). The practice's patients live in areas with an average deprivation score of 34.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.3 years for women and 75.8 for men (England: 83.0 and 79.1).

42% of the practice's patients live in the M19 postcode district, followed by M14 (33%) and M13 (20%). 98% live in Manchester, the council area the practice is in.

Hawthorn Medical Centre, Unit K, Fallowfield Retail Park, Birchfields Road, Manchester, M14 6FS. Phone: 0161 220 6080. Website: www.hawthornmedicalcentre.org.