Hazeldene Medical Centre, Manchester: patient reviews and CQC rating
Hazeldene Medical Centre is a GP practice in Manchester with 9,127 registered patients (September 2026). In the 2026 GP Patient Survey, 92% of its patients described their overall experience as good, above the England figure of 77% (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in February 2017. It has 5.5 full-time-equivalent qualified GPs, or 1,670 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hazeldene Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 89%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 100%, above the England figure of 93%. Of the 11 results in the table, 11 are above England and 0 below by more than the survey's margin of error.
On overall experience it is 7th of the 149 practices in Manchester with 50 or more responses. 89% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (87%). 72 patients answered the survey (response rate 14%).
| Survey question | Hazeldene Medical Centre | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 92% | 79% | 77% |
| Easy to contact by phone | 89% | 63% | 57% |
| Easy to contact via the website | 90% | 61% | 58% |
| Easy to contact via the NHS App | 83% | 58% | 54% |
| Reception team helpful | 98% | 86% | 85% |
| Last contact good | 91% | 76% | 73% |
| Wait for appointment about right | 94% | 71% | 69% |
| Listened to well | 99% | 88% | 87% |
| Treated with care and concern | 96% | 87% | 86% |
| Confidence and trust in the clinician | 100% | 93% | 93% |
| Needs met | 99% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 158 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hazeldene Medical Centre is Good, published in February 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (December 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,127 patients were registered at Hazeldene Medical Centre in September 2026, up 3.5% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 5.5 full-time-equivalent qualified GPs, there are 1,670 patients per GP, fewer than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 2.4 nurses and 2.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.7 | 7.7 |
| August 2024 | 3.7 | 7.8 |
| August 2025 | 3.7 | 7.4 |
| August 2026 | 5.5 | 9.0 |
From June 2026 to August 2026 the practice recorded 3,699 appointments a month, or 405 per 1,000 registered patients (England: 510). 79% were face to face (England: 63%). 37% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Hazeldene Medical Centre | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 405 | 445 | 510 |
| Face to face | 79% | 66% | 63% |
| Same day as booked | 37% | 44% | 45% |
| More than 28 days after booking | 11% | 5% | 5% |
| Did not attend | 5% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (3.0% against 0.8%), palliative or supportive care needs (1.1% against 0.6%) and epilepsy (1.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 31.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 79.8 years for women and 77.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.0% | 14.3% |
| High blood pressure | All ages | 17.5% | 15.2% |
| Diabetes | 17+ yrs | 8.2% | 7.9% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% |
| Cancer | All ages | 4.4% | 3.8% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Stroke and TIA | All ages | 3.0% | 1.9% |
| COPD | All ages | 3.0% | 1.9% |
| Dementia | All ages | 3.0% | 0.8% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Serious mental illness | All ages | 1.7% | 1.0% |
| Epilepsy | 18+ yrs | 1.4% | 0.8% |
| Heart failure | All ages | 1.4% | 1.1% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Palliative care | All ages | 1.1% | 0.6% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Learning disability | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.6% | 74.9% |
Hazeldene Medical Centre, 97 Moston Lane East, New Moston, Manchester, M40 3HD. Phone: 0161 241 8039. Website: www.hazeldenemanchester.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Quayside Medical Practice | 0.8 km | 65% |
| Medlock Medical Practice | 0.8 km | 75% |
| Charlestown Medical Practice | 1.8 km | 71% |
| St Georges Medical Centre | 2.0 km | 81% |
| All Saints Medical Centre | 2.1 km | 72% |
- All Saints Medical Centre (72% overall experience good)
- Newton Heath Health Centre (80% overall experience good)
- Simpson Medical Practice (82% overall experience good)
- St Georges Medical Centre (81% overall experience good)
- Victoria Mill Medical Practice (92% overall experience good)
- Whitley Road Medical Centre (86% overall experience good)
How do patients rate Hazeldene Medical Centre?
In the 2026 GP Patient Survey, 92% of patients described their overall experience of Hazeldene Medical Centre as good, above the England figure of 77%. 89% found it easy to get through by phone.
How many patients are registered at Hazeldene Medical Centre?
9,127 patients were registered in September 2026, up 3.5% on a year earlier.
What is Hazeldene Medical Centre's CQC rating?
Good overall, published in February 2017.
How many GPs does Hazeldene Medical Centre have?
5.5 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,670 patients per GP against 2,171 across England.
Are appointments at Hazeldene Medical Centre face to face?
79% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hazeldene Medical Centre's phone number?
0161 241 8039.