Whitley Road Medical Centre, Manchester: patient reviews and CQC rating
Whitley Road Medical Centre is a GP practice in Manchester with 6,152 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in July 2015. It has 4.1 full-time-equivalent qualified GPs, or 1,494 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Whitley Road Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 75%, above the England figure of 54%. Its result closest to England is the share who found the reception and administrative team helpful: 87%, against 85% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 34th of the 149 practices in Manchester with 50 or more responses. 74% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (78%). 117 patients answered the survey (response rate 17%).
| Survey question | Whitley Road Medical Centre | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 86% | 79% | 77% |
| Easy to contact by phone | 74% | 63% | 57% |
| Easy to contact via the website | 73% | 61% | 58% |
| Easy to contact via the NHS App | 75% | 58% | 54% |
| Reception team helpful | 87% | 86% | 85% |
| Last contact good | 83% | 76% | 73% |
| Wait for appointment about right | 80% | 71% | 69% |
| Listened to well | 97% | 88% | 87% |
| Treated with care and concern | 91% | 87% | 86% |
| Confidence and trust in the clinician | 98% | 93% | 93% |
| Needs met | 96% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 215 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Whitley Road Medical Centre is Good, published in July 2015. One key question is rated differently: Effective Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Outstanding |
6,152 patients were registered at Whitley Road Medical Centre in September 2026, down 3.6% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 4.1 full-time-equivalent qualified GPs, there are 1,494 patients per GP, fewer than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 1.0 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 3.0 |
| August 2024 | 2.5 | 2.5 |
| August 2025 | 3.2 | 3.2 |
| August 2026 | 4.1 | 4.1 |
From June 2026 to August 2026 the practice recorded 2,592 appointments a month, or 421 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 32% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 11% of booked patients did not attend.
| Measure | Whitley Road Medical Centre | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 421 | 445 | 510 |
| Face to face | 78% | 66% | 63% |
| Same day as booked | 32% | 44% | 45% |
| More than 28 days after booking | 11% | 5% | 5% |
| Did not attend | 11% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.2% against 0.6%), a learning disability (1.1% against 0.6%) and palliative or supportive care needs (1.0% against 0.6%). It has a lower share for osteoporosis (0.3% against 1.2%). The practice's patients live in areas with an average deprivation score of 54.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 78.0 years for women and 72.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.8% | 14.3% |
| High blood pressure | All ages | 15.9% | 15.2% |
| Diabetes | 17+ yrs | 10.3% | 7.9% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% |
| Cancer | All ages | 3.6% | 3.8% |
| COPD | All ages | 3.3% | 1.9% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Serious mental illness | All ages | 1.8% | 1.0% |
| Peripheral arterial disease | All ages | 1.2% | 0.6% |
| Learning disability | All ages | 1.1% | 0.6% |
| Palliative care | All ages | 1.0% | 0.6% |
| Heart failure | All ages | 1.0% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 57.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.0% | 74.9% |
Whitley Road Medical Centre, 1 Whitley Road, Collyhurst, Manchester, M40 7QH. Phone: 0161 205 4407.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Victoria Mill Medical Practice | 0.8 km | 92% |
| Cheetham Hill Primary Care Centre | 1.1 km | 77% |
| Fernclough Surgery | 1.3 km | 85% |
| New Islington Medical Practice | 1.4 km | 89% |
| Urban Village Medical Practice | 1.4 km | 92% |
- All Saints Medical Centre (72% overall experience good)
- Hazeldene Medical Centre (92% overall experience good)
- Newton Heath Health Centre (80% overall experience good)
- Simpson Medical Practice (82% overall experience good)
- St Georges Medical Centre (81% overall experience good)
- Victoria Mill Medical Practice (92% overall experience good)
How do patients rate Whitley Road Medical Centre?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Whitley Road Medical Centre as good, above the England figure of 77%. 74% found it easy to get through by phone.
How many patients are registered at Whitley Road Medical Centre?
6,152 patients were registered in September 2026, down 3.6% on a year earlier.
What is Whitley Road Medical Centre's CQC rating?
Good overall, published in July 2015.
How many GPs does Whitley Road Medical Centre have?
4.1 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,494 patients per GP against 2,171 across England.
Are appointments at Whitley Road Medical Centre face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Whitley Road Medical Centre's phone number?
0161 205 4407.