Newton Heath Health Centre, Manchester: patient reviews and CQC rating
Newton Heath Health Centre is a GP practice in Manchester with 8,313 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in September 2019. It has 2.1 full-time-equivalent qualified GPs, or 4,022 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Newton Heath Health Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 79%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 52%, against 58% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 77th of the 149 practices in Manchester with 50 or more responses. 79% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (80%). 90 patients answered the survey (response rate 17%).
| Survey question | Newton Heath Health Centre | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 80% | 79% | 77% |
| Easy to contact by phone | 79% | 63% | 57% |
| Easy to contact via the website | 52% | 61% | 58% |
| Easy to contact via the NHS App | 67% | 58% | 54% |
| Reception team helpful | 93% | 86% | 85% |
| Last contact good | 79% | 76% | 73% |
| Wait for appointment about right | 79% | 71% | 69% |
| Listened to well | 92% | 88% | 87% |
| Treated with care and concern | 92% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 94% | 91% | 90% |
In the Friends and Family Test for July 2026, 87% of 118 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Newton Heath Health Centre is Good, published in September 2019. All 5 key questions are rated Good. It held the same rating in the report before (July 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,313 patients were registered at Newton Heath Health Centre in September 2026, down 2.6% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 4,022 patients per GP, more than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 1.5 nurses and 3.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 2.1 | 2.1 |
| August 2025 | 2.1 | 2.1 |
| August 2026 | 2.1 | 2.1 |
From June 2026 to August 2026 the practice recorded 2,919 appointments a month, or 351 per 1,000 registered patients (England: 510). 95% were face to face (England: 63%). 56% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Newton Heath Health Centre | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 351 | 445 | 510 |
| Face to face | 95% | 66% | 63% |
| Same day as booked | 56% | 44% | 45% |
| More than 28 days after booking | 1% | 5% | 5% |
| Did not attend | 5% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.0% against 0.6%), serious mental illness (1.6% against 1.0%) and COPD (2.6% against 1.9%). It has a lower share for osteoporosis (0.1% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and chronic kidney disease (1.8% against 4.6%). The practice's patients live in areas with an average deprivation score of 52.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 76.9 years for women and 73.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.2% | 14.3% |
| High blood pressure | All ages | 13.1% | 15.2% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| COPD | All ages | 2.6% | 1.9% |
| Cancer | All ages | 2.3% | 3.8% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Chronic kidney disease | 18+ yrs | 1.8% | 4.6% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Learning disability | All ages | 1.0% | 0.6% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 65.9% | 74.9% |
Newton Heath Health Centre, 2 Old Church Street, Newton Heath, Manchester, M40 2JF. Phone: 0161 681 1353. Website: www.generalpracticenewtonheathhealthcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| All Saints Medical Centre | 0.0 km | 72% |
| St Georges Medical Centre | 1.1 km | 81% |
| Simpson Medical Practice | 1.8 km | 82% |
| Dr Mokashi | 1.9 km | 71% |
| Eastlands Medical Practice | 1.9 km | 77% |
- All Saints Medical Centre (72% overall experience good)
- Hazeldene Medical Centre (92% overall experience good)
- Simpson Medical Practice (82% overall experience good)
- St Georges Medical Centre (81% overall experience good)
- Victoria Mill Medical Practice (92% overall experience good)
- Whitley Road Medical Centre (86% overall experience good)
How do patients rate Newton Heath Health Centre?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Newton Heath Health Centre as good, against 77% across England. 79% found it easy to get through by phone.
How many patients are registered at Newton Heath Health Centre?
8,313 patients were registered in September 2026, down 2.6% on a year earlier.
What is Newton Heath Health Centre's CQC rating?
Good overall, published in September 2019.
How many GPs does Newton Heath Health Centre have?
2.1 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 4,022 patients per GP against 2,171 across England.
Are appointments at Newton Heath Health Centre face to face?
95% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Newton Heath Health Centre's phone number?
0161 681 1353.