Quayside Medical Practice, Manchester: patient reviews and CQC rating
Quayside Medical Practice is a GP practice in Manchester with 15,695 registered patients (September 2026). In the 2026 GP Patient Survey, 65% of its patients described their overall experience as good, below the England figure of 77% (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in December 2023. It has 5.4 full-time-equivalent qualified GPs, or 2,895 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Quayside Medical Practice
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 85%, below the England figure of 93%. Its weakest is the share who found it easy to contact the practice using the NHS App: 16%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
On overall experience it is 143rd of the 149 practices in Manchester with 50 or more responses. 37% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (72%). 100 patients answered the survey (response rate 23%).
| Survey question | Quayside Medical Practice | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 65% | 79% | 77% |
| Easy to contact by phone | 37% | 63% | 57% |
| Easy to contact via the website | 29% | 61% | 58% |
| Easy to contact via the NHS App | 16% | 58% | 54% |
| Reception team helpful | 75% | 86% | 85% |
| Last contact good | 63% | 76% | 73% |
| Wait for appointment about right | 50% | 71% | 69% |
| Listened to well | 71% | 88% | 87% |
| Treated with care and concern | 73% | 87% | 86% |
| Confidence and trust in the clinician | 85% | 93% | 93% |
| Needs met | 80% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 432 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Quayside Medical Practice is Good, published in December 2023. All 5 key questions are rated Good. It held the same rating in the report before (January 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,695 patients were registered at Quayside Medical Practice in September 2026, down 2.3% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 5.4 full-time-equivalent qualified GPs, there are 2,895 patients per GP, more than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 1.2 nurses and 3.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.2 | 6.1 |
| August 2024 | 4.3 | 6.4 |
| August 2025 | 4.4 | 6.3 |
| August 2026 | 5.4 | 7.1 |
From June 2026 to August 2026 the practice recorded 5,447 appointments a month, or 347 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 54% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
62% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Quayside Medical Practice | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 347 | 445 | 510 |
| Face to face | 60% | 66% | 63% |
| Same day as booked | 54% | 44% | 45% |
| More than 28 days after booking | 1% | 5% | 5% |
| Did not attend | 3% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.0% against 1.9%), heart failure (1.7% against 1.1%) and peripheral arterial disease (0.8% against 0.6%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 28.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.0 years for women and 76.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.8% | 14.3% |
| High blood pressure | All ages | 17.7% | 15.2% |
| Asthma | 6+ yrs | 8.2% | 6.6% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.1% | 4.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| COPD | All ages | 3.0% | 1.9% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Heart failure | All ages | 1.7% | 1.1% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.7% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.6% | 74.9% |
Quayside Medical Practice, Failsworth District Centre, Ashton Road West, Failsworth, Manchester, M35 0AD. Phone: 0161 357 1600. Website: www.quaysidemedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Medlock Medical Practice | 0.0 km | 75% |
| Hazeldene Medical Centre | 0.8 km | 92% |
| All Saints Medical Centre | 1.9 km | 72% |
| Newton Heath Health Centre | 1.9 km | 80% |
| St Georges Medical Centre | 2.1 km | 81% |
- Hill Top Surgery (82% overall experience good)
- Hollinwood Medical Practice (82% overall experience good)
- Medlock Medical Practice (75% overall experience good)
- Oldham Medical Services (79% overall experience good)
How do patients rate Quayside Medical Practice?
In the 2026 GP Patient Survey, 65% of patients described their overall experience of Quayside Medical Practice as good, below the England figure of 77%. 37% found it easy to get through by phone.
How many patients are registered at Quayside Medical Practice?
15,695 patients were registered in September 2026, down 2.3% on a year earlier.
What is Quayside Medical Practice's CQC rating?
Good overall, published in December 2023.
How many GPs does Quayside Medical Practice have?
5.4 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,895 patients per GP against 2,171 across England.
Are appointments at Quayside Medical Practice face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Quayside Medical Practice's phone number?
0161 357 1600.