Oldham Medical Services, Oldham: patient reviews and CQC rating
Oldham Medical Services is a GP practice in Oldham with 5,905 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in February 2024. It has 1.9 full-time-equivalent qualified GPs, or 3,076 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Oldham Medical Services
Its best result against England is the share who said their needs were met at their last appointment: 96%, against 90% across England. Its weakest is the share who found the reception and administrative team helpful: 77%, below the England figure of 85%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 12th of the 30 practices in Oldham with 50 or more responses. 60% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (72%). 120 patients answered the survey (response rate 18%).
| Survey question | Oldham Medical Services | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 79% | 79% | 77% |
| Easy to contact by phone | 60% | 63% | 57% |
| Easy to contact via the website | 53% | 61% | 58% |
| Easy to contact via the NHS App | 56% | 58% | 54% |
| Reception team helpful | 77% | 86% | 85% |
| Last contact good | 71% | 76% | 73% |
| Wait for appointment about right | 66% | 71% | 69% |
| Listened to well | 88% | 88% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 98% | 93% | 93% |
| Needs met | 96% | 91% | 90% |
In the Friends and Family Test for July 2026, 91% of 219 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Oldham Medical Services is Good, published in February 2024. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (July 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
5,905 patients were registered at Oldham Medical Services in September 2026, almost the same as a year earlier.
10% of its patients are aged 65 or over, against 19% across England. With 1.9 full-time-equivalent qualified GPs, there are 3,076 patients per GP, more than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 0.5 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 2.3 |
| August 2024 | 2.3 | 2.3 |
| August 2025 | 1.9 | 1.9 |
| August 2026 | 1.9 | 1.9 |
From June 2026 to August 2026 the practice recorded 3,656 appointments a month, or 619 per 1,000 registered patients (England: 510). 49% were face to face (England: 63%). 57% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Oldham Medical Services | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 619 | 445 | 510 |
| Face to face | 49% | 66% | 63% |
| Same day as booked | 57% | 44% | 45% |
| More than 28 days after booking | 1% | 5% | 5% |
| Did not attend | 5% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (10.8% against 7.9%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), dementia (0.2% against 0.8%) and cancer (1.8% against 3.8%). The practice's patients live in areas with an average deprivation score of 53.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 77.7 years for women and 72.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 11.6% | 14.3% |
| High blood pressure | All ages | 11.3% | 15.2% |
| Diabetes | 17+ yrs | 10.8% | 7.9% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| COPD | All ages | 1.8% | 1.9% |
| Cancer | All ages | 1.8% | 3.8% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Heart failure | All ages | 1.0% | 1.1% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.4% | 74.9% |
Oldham Medical Services, Langham House, 368 Ashton Road, Oldham, OL8 3HF. Phone: 0161 624 4716. Website: www.oldhammedicalservices.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hill Top Surgery | 0.9 km | 82% |
| Hollinwood Medical Practice | 1.1 km | 82% |
| Littletown Family Medical Practice | 1.6 km | 82% |
| Greenbank Medical Practice | 1.7 km | 61% |
| Alexandra Group Medical Practice | 1.7 km | 74% |
- Hill Top Surgery (82% overall experience good)
- Hollinwood Medical Practice (82% overall experience good)
- Medlock Medical Practice (75% overall experience good)
- Quayside Medical Practice (65% overall experience good)
How do patients rate Oldham Medical Services?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Oldham Medical Services as good, against 77% across England. 60% found it easy to get through by phone.
How many patients are registered at Oldham Medical Services?
5,905 patients were registered in September 2026, down 0.4% on a year earlier.
What is Oldham Medical Services's CQC rating?
Good overall, published in February 2024.
How many GPs does Oldham Medical Services have?
1.9 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,076 patients per GP against 2,171 across England.
Are appointments at Oldham Medical Services face to face?
49% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Oldham Medical Services's phone number?
0161 624 4716.