The Royton & Crompton Family Practice, Oldham: patient reviews and CQC rating
The Royton & Crompton Family Practice is a GP practice in Oldham with 20,904 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in November 2022. It has 6.8 full-time-equivalent qualified GPs, or 3,078 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Royton & Crompton Family Practice
Its best result against England is the share who found it easy to contact the practice through its website: 76%, above the England figure of 58%. Its weakest is the share who found it easy to get through to the practice by phone: 42%, below the England figure of 57%. Of the 11 results in the table, 2 are above England and 4 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 23rd of the 30 practices in Oldham with 50 or more responses. 42% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (61%). 102 patients answered the survey (response rate 25%).
| Survey question | The Royton & Crompton Family Practice | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 68% | 79% | 77% |
| Easy to contact by phone | 42% | 63% | 57% |
| Easy to contact via the website | 76% | 61% | 58% |
| Easy to contact via the NHS App | 72% | 58% | 54% |
| Reception team helpful | 75% | 86% | 85% |
| Last contact good | 68% | 76% | 73% |
| Wait for appointment about right | 60% | 71% | 69% |
| Listened to well | 86% | 88% | 87% |
| Treated with care and concern | 80% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 89% of 599 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Royton & Crompton Family Practice is Good, published in November 2022. All 5 key questions are rated Good. It held the same rating in the report before (May 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
20,904 patients were registered at The Royton & Crompton Family Practice in September 2026, down 1.1% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 6.8 full-time-equivalent qualified GPs, there are 3,078 patients per GP, more than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 6.5 nurses and 7.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.2 | 10.4 |
| August 2024 | 5.7 | 8.2 |
| August 2025 | 7.2 | 12.4 |
| August 2026 | 6.8 | 14.2 |
From June 2026 to August 2026 the practice recorded 8,603 appointments a month, or 412 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 37% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | The Royton & Crompton Family Practice | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 412 | 445 | 510 |
| Face to face | 75% | 66% | 63% |
| Same day as booked | 37% | 44% | 45% |
| More than 28 days after booking | 1% | 5% | 5% |
| Did not attend | 5% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.0% against 0.6%), palliative or supportive care needs (0.9% against 0.6%) and heart failure (1.7% against 1.1%). The practice's patients live in areas with an average deprivation score of 22.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.2 years for women and 78.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.7% | 15.2% |
| Depression | 18+ yrs | 12.4% | 14.3% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.1% | 4.6% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Cancer | All ages | 5.1% | 3.8% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| COPD | All ages | 2.5% | 1.9% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Dementia | All ages | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Palliative care | All ages | 0.9% | 0.6% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Learning disability | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.3% | 74.9% |
The Royton & Crompton Family Practice, Royton Health & Wellbeing Centre, Park Street, Royton, Oldham, OL2 6QW. Phone: 0161 357 2315. Website: www.roytonandcromptonpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Chapel Street | 0.3 km | 72% |
| The Jalal Practice | 2.5 km | 74% |
| The Chowdhury Practice | 2.5 km | 63% |
| Oldham Family Practice | 2.5 km | 77% |
| Dr Brian Perkins | 2.5 km | 87% |
- Chapel Street (72% overall experience good)
- Oak Gables Medical Practice (79% overall experience good)
- Village Medical Practice (75% overall experience good)
How do patients rate The Royton & Crompton Family Practice?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of The Royton & Crompton Family Practice as good, below the England figure of 77%. 42% found it easy to get through by phone.
How many patients are registered at The Royton & Crompton Family Practice?
20,904 patients were registered in September 2026, down 1.1% on a year earlier.
What is The Royton & Crompton Family Practice's CQC rating?
Good overall, published in November 2022.
How many GPs does The Royton & Crompton Family Practice have?
6.8 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 3,078 patients per GP against 2,171 across England.
Are appointments at The Royton & Crompton Family Practice face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Royton & Crompton Family Practice's phone number?
0161 357 2315.