Chapel Street, Oldham: patient reviews and CQC rating
Chapel Street is a GP practice in Oldham with 7,124 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in June 2023. It has 4.0 full-time-equivalent qualified GPs, or 1,769 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Chapel Street
Its best result against England is the share who said the wait for their last appointment was about right: 75%, against 69% across England. Its weakest is the share who said the healthcare professional was good at listening to them: 69%, below the England figure of 87%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 20th of the 30 practices in Oldham with 50 or more responses. 60% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (77%). 86 patients answered the survey (response rate 20%).
| Survey question | Chapel Street | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 72% | 79% | 77% |
| Easy to contact by phone | 60% | 63% | 57% |
| Easy to contact via the website | 47% | 61% | 58% |
| Easy to contact via the NHS App | 45% | 58% | 54% |
| Reception team helpful | 81% | 86% | 85% |
| Last contact good | 72% | 76% | 73% |
| Wait for appointment about right | 75% | 71% | 69% |
| Listened to well | 69% | 88% | 87% |
| Treated with care and concern | 70% | 87% | 86% |
| Confidence and trust in the clinician | 83% | 93% | 93% |
| Needs met | 79% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 107 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Chapel Street is Good, published in June 2023. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (November 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,124 patients were registered at Chapel Street in September 2026, up 2.8% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 4.0 full-time-equivalent qualified GPs, there are 1,769 patients per GP, fewer than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 4.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.6 | 3.6 |
| August 2024 | 3.6 | 3.6 |
| August 2025 | 4.0 | 4.0 |
| August 2026 | 4.0 | 4.0 |
From June 2026 to August 2026 the practice recorded 3,092 appointments a month, or 434 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 60% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Chapel Street | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 434 | 445 | 510 |
| Face to face | 72% | 66% | 63% |
| Same day as booked | 60% | 44% | 45% |
| More than 28 days after booking | 4% | 5% | 5% |
| Did not attend | 5% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (0.9% against 0.6%) and depression (17.5% against 14.3%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 25.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.9 years for women and 77.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.5% | 14.3% |
| High blood pressure | All ages | 16.8% | 15.2% |
| Asthma | 6+ yrs | 7.8% | 6.6% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.5% | 4.6% |
| Cancer | All ages | 3.6% | 3.8% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| COPD | All ages | 2.4% | 1.9% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Heart failure | All ages | 1.2% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.1% | 74.9% |
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Royton & Crompton Family Practice | 0.3 km | 68% |
| Woodlands Medical Practice | 2.6 km | 70% |
| Chadderton Medical Practice | 2.6 km | 89% |
| The Jalal Practice | 2.6 km | 74% |
| The Chowdhury Practice | 2.6 km | 63% |
- Oak Gables Medical Practice (79% overall experience good)
- The Royton & Crompton Family Practice (68% overall experience good)
- Village Medical Practice (75% overall experience good)
How do patients rate Chapel Street?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Chapel Street as good, against 77% across England. 60% found it easy to get through by phone.
How many patients are registered at Chapel Street?
7,124 patients were registered in September 2026, up 2.8% on a year earlier.
What is Chapel Street's CQC rating?
Good overall, published in June 2023.
How many GPs does Chapel Street have?
4.0 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,769 patients per GP against 2,171 across England.
Are appointments at Chapel Street face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Chapel Street's phone number?
0161 652 6336.