Hill Top Surgery, Oldham: patient reviews and CQC rating
Hill Top Surgery is a GP practice in Oldham with 6,551 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Greater Manchester: 79%). The Care Quality Commission rates it Outstanding overall, in a report published in November 2016. It has 3.7 full-time-equivalent qualified GPs, or 1,752 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hill Top Surgery
Its best result against England is the share who described their overall experience of the practice as good: 82%, against 77% across England. Its weakest is the share who found it easy to contact the practice through its website: 33%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 8th of the 30 practices in Oldham with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (83%). 92 patients answered the survey (response rate 14%).
| Survey question | Hill Top Surgery | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 82% | 79% | 77% |
| Easy to contact by phone | 50% | 63% | 57% |
| Easy to contact via the website | 33% | 61% | 58% |
| Easy to contact via the NHS App | 49% | 58% | 54% |
| Reception team helpful | 73% | 86% | 85% |
| Last contact good | 61% | 76% | 73% |
| Wait for appointment about right | 63% | 71% | 69% |
| Listened to well | 92% | 88% | 87% |
| Treated with care and concern | 89% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 90% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 113 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hill Top Surgery is Outstanding, published in November 2016. One key question is rated differently: Safe Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Outstanding |
| Responsive | Outstanding |
| Effective | Outstanding |
6,551 patients were registered at Hill Top Surgery in September 2026, up 8.0% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 3.7 full-time-equivalent qualified GPs, there are 1,752 patients per GP, fewer than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 1.0 nurses and 2.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.0 | 5.1 |
| August 2024 | 3.3 | 4.4 |
| August 2025 | 4.2 | 4.2 |
| August 2026 | 3.7 | 3.7 |
From June 2026 to August 2026 the practice recorded 2,541 appointments a month, or 388 per 1,000 registered patients (England: 510). 86% were face to face (England: 63%). 35% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 11% of booked patients did not attend.
| Measure | Hill Top Surgery | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 388 | 445 | 510 |
| Face to face | 86% | 66% | 63% |
| Same day as booked | 35% | 44% | 45% |
| More than 28 days after booking | 4% | 5% | 5% |
| Did not attend | 11% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.4% against 1.9%), depression (24.2% against 14.3%) and epilepsy (1.3% against 0.8%). It has a lower share for cancer (2.2% against 3.8%), atrial fibrillation (1.4% against 2.2%) and coronary heart disease (2.3% against 3.0%). The practice's patients live in areas with an average deprivation score of 53.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 77.6 years for women and 72.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 24.2% | 14.3% |
| High blood pressure | All ages | 12.2% | 15.2% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| COPD | All ages | 3.4% | 1.9% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Cancer | All ages | 2.2% | 3.8% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Heart failure | All ages | 1.2% | 1.1% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.8% | 74.9% |
Hill Top Surgery, Fitton Hill Neighbourhood Centre, Fircroft Road, Oldham, OL8 2QD. Phone: 0161271308. Website: www.hilltopsurgery.org.uk/.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Oldham Medical Services | 0.9 km | 79% |
| Hollinwood Medical Practice | 1.8 km | 82% |
| Alexandra Group Medical Practice | 2.0 km | 74% |
| Glodwick Medical Practice | 2.0 km | 59% |
| Greenbank Medical Practice | 2.0 km | 61% |
- Hollinwood Medical Practice (82% overall experience good)
- Medlock Medical Practice (75% overall experience good)
- Oldham Medical Services (79% overall experience good)
- Quayside Medical Practice (65% overall experience good)
How do patients rate Hill Top Surgery?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Hill Top Surgery as good, against 77% across England. 50% found it easy to get through by phone.
How many patients are registered at Hill Top Surgery?
6,551 patients were registered in September 2026, up 8.0% on a year earlier.
What is Hill Top Surgery's CQC rating?
Outstanding overall, published in November 2016.
How many GPs does Hill Top Surgery have?
3.7 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,752 patients per GP against 2,171 across England.
Are appointments at Hill Top Surgery face to face?
86% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hill Top Surgery's phone number?
0161271308.