Charlestown Medical Practice, Manchester: patient reviews and CQC rating
Charlestown Medical Practice is a GP practice in Manchester with 5,136 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in February 2019. It has 1.1 full-time-equivalent qualified GPs, or 4,586 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Charlestown Medical Practice
Its best result against England is the share who said they were treated with care and concern: 92%, against 86% across England. Its weakest is the share who said the wait for their last appointment was about right: 53%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 123rd of the 149 practices in Manchester with 50 or more responses. 47% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (59%). 92 patients answered the survey (response rate 13%).
| Survey question | Charlestown Medical Practice | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 71% | 79% | 77% |
| Easy to contact by phone | 47% | 63% | 57% |
| Easy to contact via the website | 50% | 61% | 58% |
| Easy to contact via the NHS App | 59% | 58% | 54% |
| Reception team helpful | 77% | 86% | 85% |
| Last contact good | 64% | 76% | 73% |
| Wait for appointment about right | 53% | 71% | 69% |
| Listened to well | 91% | 88% | 87% |
| Treated with care and concern | 92% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 94% | 91% | 90% |
In the Friends and Family Test for July 2026, 88% of 160 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Charlestown Medical Practice is Good, published in February 2019. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,136 patients were registered at Charlestown Medical Practice in September 2026, down 4.4% on a year earlier (England: down 1.1%).
7% of its patients are aged 65 or over, against 19% across England. With 1.1 full-time-equivalent qualified GPs, there are 4,586 patients per GP, more than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 0.8 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.2 | 1.2 |
| August 2024 | 1.2 | 1.2 |
| August 2025 | 1.2 | 1.2 |
| August 2026 | 1.1 | 1.1 |
From June 2026 to August 2026 the practice recorded 1,923 appointments a month, or 374 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 40% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 12% of booked patients did not attend.
| Measure | Charlestown Medical Practice | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 374 | 445 | 510 |
| Face to face | 78% | 66% | 63% |
| Same day as booked | 40% | 44% | 45% |
| More than 28 days after booking | 1% | 5% | 5% |
| Did not attend | 12% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.1% against 0.6%) and serious mental illness (1.5% against 1.0%). It has a lower share for osteoporosis (0.2% against 1.2%), atrial fibrillation (0.6% against 2.2%) and dementia (0.2% against 0.8%). The practice's patients live in areas with an average deprivation score of 47.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 78.9 years for women and 75.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.3% | 14.3% |
| High blood pressure | All ages | 8.4% | 15.2% |
| Diabetes | 17+ yrs | 6.7% | 7.9% |
| Asthma | 6+ yrs | 4.8% | 6.6% |
| COPD | All ages | 2.1% | 1.9% |
| Cancer | All ages | 1.5% | 3.8% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Coronary heart disease | All ages | 1.4% | 3.0% |
| Chronic kidney disease | 18+ yrs | 1.4% | 4.6% |
| Learning disability | All ages | 1.1% | 0.6% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Atrial fibrillation | All ages | 0.6% | 2.2% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Heart failure | All ages | 0.4% | 1.1% |
| Dementia | All ages | 0.2% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 52.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 62.3% | 74.9% |
Charlestown Medical Practice, Charlestown Road, Manchester, M9 7ED. Phone: 0161 241 5309.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Simpson Medical Practice | 1.2 km | 82% |
| St Georges Medical Centre | 1.4 km | 81% |
| Dam Head Medical Centre | 1.7 km | 76% |
| Hazeldene Medical Centre | 1.8 km | 92% |
| Valentine Medical Centre | 1.9 km | 84% |
- Beacon Medical Centre (87% overall experience good)
- Church View Medical Centre (87% overall experience good)
- Conran Medical Centre (75% overall experience good)
- Dam Head Medical Centre (76% overall experience good)
- Fernclough Surgery (85% overall experience good)
- The Avenue Medical Centre (72% overall experience good)
- Valentine Medical Centre (84% overall experience good)
- Willowbank Surgery (76% overall experience good)
How do patients rate Charlestown Medical Practice?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Charlestown Medical Practice as good, against 77% across England. 47% found it easy to get through by phone.
How many patients are registered at Charlestown Medical Practice?
5,136 patients were registered in September 2026, down 4.4% on a year earlier.
What is Charlestown Medical Practice's CQC rating?
Good overall, published in February 2019.
How many GPs does Charlestown Medical Practice have?
1.1 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 4,586 patients per GP against 2,171 across England.
Are appointments at Charlestown Medical Practice face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Charlestown Medical Practice's phone number?
0161 241 5309.