St Hilda's Surgery, Malton: patient reviews and CQC rating
St Hilda's Surgery is a GP practice in Malton with 5,822 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Humber and North Yorkshire: 79%). The Care Quality Commission rates it Good overall, in a report published in October 2017. It has 3.1 full-time-equivalent qualified GPs, or 1,886 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Hilda's Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 94%, above the England figure of 57%. Its weakest is the share who said their needs were met at their last appointment: 89%, against 90% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
94% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (95%). 124 patients answered the survey (response rate 37%).
| Survey question | St Hilda's Surgery | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 87% | 79% | 77% |
| Easy to contact by phone | 94% | 59% | 57% |
| Easy to contact via the website | 63% | 62% | 58% |
| Easy to contact via the NHS App | 79% | 59% | 54% |
| Reception team helpful | 98% | 86% | 85% |
| Last contact good | 93% | 76% | 73% |
| Wait for appointment about right | 87% | 71% | 69% |
| Listened to well | 92% | 88% | 87% |
| Treated with care and concern | 96% | 87% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 89% | 91% | 90% |
CQC's overall rating for St Hilda's Surgery is Good, published in October 2017. All 5 key questions are rated Good. It held the same rating in the report before (March 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,822 patients were registered at St Hilda's Surgery in September 2026, up 1.3% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 1,886 patients per GP, fewer than the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 1.5 nurses and 7.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 3.6 |
| August 2024 | 3.0 | 4.0 |
| August 2025 | 3.0 | 3.5 |
| August 2026 | 3.1 | 4.8 |
From June 2026 to August 2026 the practice recorded 3,168 appointments a month, or 544 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 37% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | St Hilda's Surgery | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 544 | 559 | 510 |
| Face to face | 71% | 64% | 63% |
| Same day as booked | 37% | 43% | 45% |
| More than 28 days after booking | 9% | 6% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.6% against 1.2%), peripheral arterial disease (1.1% against 0.6%) and chronic kidney disease (8.6% against 4.6%). The practice's patients live in areas with an average deprivation score of 21.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.7 years for women and 79.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 22.9% | 15.2% |
| Depression | 18+ yrs | 14.6% | 14.3% |
| Asthma | 6+ yrs | 9.5% | 6.6% |
| Diabetes | 17+ yrs | 9.2% | 7.9% |
| Chronic kidney disease | 18+ yrs | 8.6% | 4.6% |
| Cancer | All ages | 5.6% | 3.8% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| COPD | All ages | 3.4% | 1.9% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| Osteoporosis | 50+ yrs | 2.6% | 1.2% |
| Heart failure | All ages | 1.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Dementia | All ages | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.3% | 74.9% |
St Hilda's Surgery, 50 St Hilda's Street, Sherburn, Malton, YO17 8PH. Phone: 01944 710226. Website: www.srpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Ayton and Snainton Medical Practice | 7.6 km | 94% |
| Eastfield Medical Centre | 10.8 km | 49% |
| Haxby Group Scarborough | 13.3 km | 65% |
| Brook Square Surgery | 13.7 km | 78% |
| Castle Health Centre | 13.8 km | 75% |
- Ampleforth Surgery (96% overall experience good)
- Ayton and Snainton Medical Practice (94% overall experience good)
- Derwent Practice (72% overall experience good)
How do patients rate St Hilda's Surgery?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of St Hilda's Surgery as good, above the England figure of 77%. 94% found it easy to get through by phone.
How many patients are registered at St Hilda's Surgery?
5,822 patients were registered in September 2026, up 1.3% on a year earlier.
What is St Hilda's Surgery's CQC rating?
Good overall, published in October 2017.
How many GPs does St Hilda's Surgery have?
3.1 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,886 patients per GP against 2,171 across England.
Are appointments at St Hilda's Surgery face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Hilda's Surgery's phone number?
01944 710226.