Derwent Practice, Malton: patient reviews and CQC rating
Derwent Practice is a GP practice in Malton with 20,887 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Humber and North Yorkshire: 79%). The Care Quality Commission rates it Good overall, in a report published in July 2023. It has 10.2 full-time-equivalent qualified GPs, or 2,048 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Derwent Practice
Its best result against England is the share who said the wait for their last appointment was about right: 74%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 33%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
56% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (81%). 116 patients answered the survey (response rate 35%).
| Survey question | Derwent Practice | Humber and North Yorkshire | England |
|---|---|---|---|
| Overall experience good | 72% | 79% | 77% |
| Easy to contact by phone | 56% | 59% | 57% |
| Easy to contact via the website | 33% | 62% | 58% |
| Easy to contact via the NHS App | 43% | 59% | 54% |
| Reception team helpful | 83% | 86% | 85% |
| Last contact good | 67% | 76% | 73% |
| Wait for appointment about right | 74% | 71% | 69% |
| Listened to well | 80% | 88% | 87% |
| Treated with care and concern | 77% | 87% | 86% |
| Confidence and trust in the clinician | 87% | 94% | 93% |
| Needs met | 85% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 520 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Derwent Practice is Good, published in July 2023. One key question is rated differently: Safe Requires Improvement. It held the same rating in the report before (April 2019).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
20,887 patients were registered at Derwent Practice in September 2026, down 1.5% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 10.2 full-time-equivalent qualified GPs, there are 2,048 patients per GP, close to the England figure of 2,171 and Humber and North Yorkshire's 2,125. The practice also has 3.8 nurses and 5.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 10.4 | 12.2 |
| August 2024 | 10.0 | 14.1 |
| August 2025 | 10.2 | 14.5 |
| August 2026 | 10.2 | 14.3 |
From June 2026 to August 2026 the practice recorded 8,758 appointments a month, or 419 per 1,000 registered patients (England: 510). 86% were face to face (England: 63%). 24% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Derwent Practice | Humber and North Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 419 | 559 | 510 |
| Face to face | 86% | 64% | 63% |
| Same day as booked | 24% | 43% | 45% |
| More than 28 days after booking | 11% | 6% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.3% against 1.2%), chronic kidney disease (6.8% against 4.6%) and heart failure (1.6% against 1.1%). It has a lower share for serious mental illness (0.7% against 1.0%) and depression (11.3% against 14.3%). The practice's patients live in areas with an average deprivation score of 16.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.0 years for women and 79.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.2% | 15.2% |
| Depression | 18+ yrs | 11.3% | 14.3% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.8% | 4.6% |
| Diabetes | 17+ yrs | 6.7% | 7.9% |
| Cancer | All ages | 4.7% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Osteoporosis | 50+ yrs | 3.3% | 1.2% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| COPD | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.8% | 74.9% |
Derwent Practice, Derwent Surgery, Norton Road, Norton, Malton, YO17 9RF. Phone: 01653 600069. Website: www.derwentpractice.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Terrington Surgery | 11.5 km | 98% |
| Pickering Medical Practice | 12.5 km | 90% |
| The Kirkbymoorside Surgery | 17.6 km | 87% |
| St Hilda's Surgery | 18.2 km | 87% |
| MyHealth | 18.6 km | 77% |
- Ampleforth Surgery (96% overall experience good)
- Ayton and Snainton Medical Practice (94% overall experience good)
- St Hilda's Surgery (87% overall experience good)
How do patients rate Derwent Practice?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Derwent Practice as good, against 77% across England. 56% found it easy to get through by phone.
How many patients are registered at Derwent Practice?
20,887 patients were registered in September 2026, down 1.5% on a year earlier.
What is Derwent Practice's CQC rating?
Good overall, published in July 2023.
How many GPs does Derwent Practice have?
10.2 full-time-equivalent qualified GPs (14 qualified GPs by headcount), which is 2,048 patients per GP against 2,171 across England.
Are appointments at Derwent Practice face to face?
86% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Derwent Practice's phone number?
01653 600069.