Westbury Medical Centre, London: patient reviews and CQC rating
Westbury Medical Centre is a GP practice in London with 11,972 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 3.5 full-time-equivalent qualified GPs, or 3,453 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Westbury Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 73%, above the England figure of 54%. Its weakest is the share who said the wait for their last appointment was about right: 57%, below the England figure of 69%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 403rd of the 648 practices in London with 50 or more responses. 62% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (73%). 109 patients answered the survey (response rate 18%).
| Survey question | Westbury Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 75% | 75% | 77% |
| Easy to contact by phone | 62% | 62% | 57% |
| Easy to contact via the website | 70% | 57% | 58% |
| Easy to contact via the NHS App | 73% | 54% | 54% |
| Reception team helpful | 87% | 83% | 85% |
| Last contact good | 76% | 73% | 73% |
| Wait for appointment about right | 57% | 68% | 69% |
| Listened to well | 86% | 86% | 87% |
| Treated with care and concern | 88% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 92% | 89% | 90% |
CQC's overall rating for Westbury Medical Centre is Good, published in December 2016. One key question is rated differently: Well-led Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,972 patients were registered at Westbury Medical Centre in September 2026, down 4.9% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 3.5 full-time-equivalent qualified GPs, there are 3,453 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.8 nurses and 6.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.9 | 2.9 |
| August 2024 | 2.9 | 2.9 |
| August 2025 | 2.9 | 2.9 |
| August 2026 | 3.5 | 3.5 |
From June 2026 to August 2026 the practice recorded 3,246 appointments a month, or 271 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 28% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
29% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Westbury Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 271 | 469 | 510 |
| Face to face | 75% | 60% | 63% |
| Same day as booked | 28% | 48% | 45% |
| More than 28 days after booking | 6% | 2% | 5% |
| Did not attend | 8% | 5% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.1% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and atrial fibrillation (0.9% against 2.2%). The practice's patients live in areas with an average deprivation score of 37.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.2 years for women and 77.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.7% | 15.2% |
| Diabetes | 17+ yrs | 7.1% | 7.9% |
| Depression | 18+ yrs | 6.2% | 14.3% |
| Chronic kidney disease | 18+ yrs | 3.6% | 4.6% |
| Asthma | 6+ yrs | 3.2% | 6.6% |
| Cancer | All ages | 2.4% | 3.8% |
| Coronary heart disease | All ages | 1.8% | 3.0% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| COPD | All ages | 1.0% | 1.9% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Heart failure | All ages | 0.5% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 57.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.2% | 74.9% |
Westbury Medical Centre, 205 Westbury Avenue, London, N22 6RX. Phone: 020 8888 3021. Website: www.westbury.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Morris House Group Practice | 0.8 km | 75% |
| Dr Amrish Gor | 1.0 km | 76% |
| Luma Medical Practice | 1.2 km | 75% |
| Stuart Crescent Health Centre | 1.2 km | 82% |
| Staunton Group Practice | 1.3 km | 66% |
- Bruce Grove Primary Health Care Centre (72% overall experience good)
- Charlton House Medical Centre (78% overall experience good)
- Somerset Gardens Family Health Care Centre (76% overall experience good)
- The Morris House Group Practice (75% overall experience good)
How do patients rate Westbury Medical Centre?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Westbury Medical Centre as good, against 77% across England. 62% found it easy to get through by phone.
How many patients are registered at Westbury Medical Centre?
11,972 patients were registered in September 2026, down 4.9% on a year earlier.
What is Westbury Medical Centre's CQC rating?
Good overall, published in December 2016.
How many GPs does Westbury Medical Centre have?
3.5 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 3,453 patients per GP against 2,171 across England.
Are appointments at Westbury Medical Centre face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Westbury Medical Centre's phone number?
020 8888 3021.