Charlton House Medical Centre, London: patient reviews and CQC rating
Charlton House Medical Centre is a GP practice in London with 6,281 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Inadequate overall, in a report published in August 2021. It has 3.0 full-time-equivalent qualified GPs, or 2,075 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Charlton House Medical Centre
Its best result against England is the share who described their last contact with the practice as good: 79%, against 73% across England. Its weakest is the share who said their needs were met at their last appointment: 82%, below the England figure of 90%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 339th of the 648 practices in London with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 13 points lower than in 2025 (91%). 76 patients answered the survey (response rate 13%).
| Survey question | Charlton House Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 78% | 75% | 77% |
| Easy to contact by phone | 61% | 62% | 57% |
| Easy to contact via the website | 59% | 57% | 58% |
| Easy to contact via the NHS App | 50% | 54% | 54% |
| Reception team helpful | 90% | 83% | 85% |
| Last contact good | 79% | 73% | 73% |
| Wait for appointment about right | 74% | 68% | 69% |
| Listened to well | 89% | 86% | 87% |
| Treated with care and concern | 80% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 82% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 128 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Charlton House Medical Centre is Inadequate, published in August 2021. One key question is rated differently: Caring Requires Improvement. Its previous overall rating was Good (February 2018).
| Key question | Rating |
|---|---|
| Safe | Inadequate |
| Well-led | Inadequate |
| Caring | Requires Improvement |
| Responsive | Inadequate |
| Effective | Inadequate |
6,281 patients were registered at Charlton House Medical Centre in September 2026, down 4.5% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 3.0 full-time-equivalent qualified GPs, there are 2,075 patients per GP, close to the England figure of 2,171 and West and North London's 2,497. The practice also has 1.9 nurses and 1.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.7 | 1.7 |
| August 2024 | 3.0 | 3.0 |
| August 2025 | 3.0 | 3.0 |
| August 2026 | 3.0 | 3.0 |
From June 2026 to August 2026 the practice recorded 4,559 appointments a month, or 726 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 66% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Charlton House Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 726 | 469 | 510 |
| Face to face | 62% | 60% | 63% |
| Same day as booked | 66% | 48% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (2.4% against 1.0%), a learning disability (1.2% against 0.6%) and diabetes (11.3% against 7.9%). It has a lower share for atrial fibrillation (0.9% against 2.2%), palliative or supportive care needs (0.2% against 0.6%) and coronary heart disease (1.9% against 3.0%). The practice's patients live in areas with an average deprivation score of 43.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.2 years for women and 76.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.7% | 15.2% |
| Depression | 18+ yrs | 11.6% | 14.3% |
| Diabetes | 17+ yrs | 11.3% | 7.9% |
| Asthma | 6+ yrs | 5.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% |
| Cancer | All ages | 2.6% | 3.8% |
| Serious mental illness | All ages | 2.4% | 1.0% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| COPD | All ages | 1.4% | 1.9% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Learning disability | All ages | 1.2% | 0.6% |
| Heart failure | All ages | 1.0% | 1.1% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 54.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 51.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.0% | 74.9% |
Charlton House Medical Centre, 581 High Road, London, N17 6SB. Phone: 020 8808 2837. Website: www.charltonhouse.medicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bruce Grove Primary Health Care Centre | 0.4 km | 72% |
| Welbourne GP Surgery | 0.7 km | 84% |
| Welbourne Medical Practice | 0.7 km | 76% |
| The Morris House Group Practice | 0.9 km | 75% |
| Lawrence House Surgery | 1.0 km | 76% |
- Bruce Grove Primary Health Care Centre (72% overall experience good)
- Somerset Gardens Family Health Care Centre (76% overall experience good)
- The Morris House Group Practice (75% overall experience good)
- Westbury Medical Centre (75% overall experience good)
How do patients rate Charlton House Medical Centre?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Charlton House Medical Centre as good, against 77% across England. 61% found it easy to get through by phone.
How many patients are registered at Charlton House Medical Centre?
6,281 patients were registered in September 2026, down 4.5% on a year earlier.
What is Charlton House Medical Centre's CQC rating?
Inadequate overall, published in August 2021.
How many GPs does Charlton House Medical Centre have?
3.0 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,075 patients per GP against 2,171 across England.
Are appointments at Charlton House Medical Centre face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Charlton House Medical Centre's phone number?
020 8808 2837.