Bruce Grove Primary Health Care Centre, London: patient reviews and CQC rating
Bruce Grove Primary Health Care Centre is a GP practice in London with 6,403 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Requires Improvement overall, in a report published in June 2022. It has 1.9 full-time-equivalent qualified GPs, or 3,406 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bruce Grove Primary Health Care Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 67%, against 54% across England. Its weakest is the share who said the healthcare professional was good at listening to them: 73%, below the England figure of 87%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 474th of the 648 practices in London with 50 or more responses. 60% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (75%). 111 patients answered the survey (response rate 14%).
| Survey question | Bruce Grove Primary Health Care Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 72% | 75% | 77% |
| Easy to contact by phone | 60% | 62% | 57% |
| Easy to contact via the website | 52% | 57% | 58% |
| Easy to contact via the NHS App | 67% | 54% | 54% |
| Reception team helpful | 79% | 83% | 85% |
| Last contact good | 69% | 73% | 73% |
| Wait for appointment about right | 76% | 68% | 69% |
| Listened to well | 73% | 86% | 87% |
| Treated with care and concern | 72% | 84% | 86% |
| Confidence and trust in the clinician | 80% | 92% | 93% |
| Needs met | 86% | 89% | 90% |
In the Friends and Family Test for July 2026, 91% of 47 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Bruce Grove Primary Health Care Centre is Requires Improvement, published in June 2022. One key question is rated differently: Safe Inadequate. Its previous overall rating was Good (April 2018).
| Key question | Rating |
|---|---|
| Safe | Inadequate |
| Well-led | Requires Improvement |
| Caring | Requires Improvement |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
6,403 patients were registered at Bruce Grove Primary Health Care Centre in September 2026, down 7.9% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 1.9 full-time-equivalent qualified GPs, there are 3,406 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.4 nurses and 3.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.9 | 2.9 |
| August 2024 | 2.9 | 2.9 |
| August 2025 | 2.9 | 2.9 |
| August 2026 | 1.9 | 1.9 |
From June 2026 to August 2026 the practice recorded 2,705 appointments a month, or 422 per 1,000 registered patients (England: 510). 61% were face to face (England: 63%). 36% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
64% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Bruce Grove Primary Health Care Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 422 | 469 | 510 |
| Face to face | 61% | 60% | 63% |
| Same day as booked | 36% | 48% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 9% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.8% against 1.0%) and diabetes (10.5% against 7.9%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), osteoporosis (0.2% against 1.2%) and peripheral arterial disease (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 42.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.4 years for women and 77.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.6% | 15.2% |
| Diabetes | 17+ yrs | 10.5% | 7.9% |
| Depression | 18+ yrs | 6.8% | 14.3% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| Asthma | 6+ yrs | 3.4% | 6.6% |
| Cancer | All ages | 2.9% | 3.8% |
| Serious mental illness | All ages | 1.8% | 1.0% |
| Coronary heart disease | All ages | 1.5% | 3.0% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Learning disability | All ages | 0.9% | 0.6% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| COPD | All ages | 0.7% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 52.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.7% | 74.9% |
Bruce Grove Primary Health Care Centre, 461-463 High Road, Tottenham, London, N17 6QB. Phone: 020 8808 4710.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Charlton House Medical Centre | 0.4 km | 78% |
| Welbourne GP Surgery | 0.5 km | 84% |
| Welbourne Medical Practice | 0.5 km | 76% |
| Tynemouth Medical Practice | 0.7 km | 67% |
| Lawrence House Surgery | 0.7 km | 76% |
- Charlton House Medical Centre (78% overall experience good)
- Somerset Gardens Family Health Care Centre (76% overall experience good)
- The Morris House Group Practice (75% overall experience good)
- Westbury Medical Centre (75% overall experience good)
How do patients rate Bruce Grove Primary Health Care Centre?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Bruce Grove Primary Health Care Centre as good, against 77% across England. 60% found it easy to get through by phone.
How many patients are registered at Bruce Grove Primary Health Care Centre?
6,403 patients were registered in September 2026, down 7.9% on a year earlier.
What is Bruce Grove Primary Health Care Centre's CQC rating?
Requires Improvement overall, published in June 2022.
How many GPs does Bruce Grove Primary Health Care Centre have?
1.9 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,406 patients per GP against 2,171 across England.
Are appointments at Bruce Grove Primary Health Care Centre face to face?
61% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bruce Grove Primary Health Care Centre's phone number?
020 8808 4710.