The Queens Road Partnership, London: patient reviews and CQC rating
The Queens Road Partnership is a GP practice in London with 8,452 registered patients (September 2026). In the 2026 GP Patient Survey, 52% of its patients described their overall experience as good, below the England figure of 77% (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in May 2022. It has 3.1 full-time-equivalent qualified GPs, or 2,721 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Queens Road Partnership
Its result closest to England is the share who said their needs were met at their last appointment: 80%, below the England figure of 90%. Its weakest is the share who found it easy to contact the practice through its website: 21%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
On overall experience it is 639th of the 648 practices in London with 50 or more responses. 33% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (44%). 99 patients answered the survey (response rate 17%).
| Survey question | The Queens Road Partnership | South East London | England |
|---|---|---|---|
| Overall experience good | 52% | 76% | 77% |
| Easy to contact by phone | 33% | 57% | 57% |
| Easy to contact via the website | 21% | 58% | 58% |
| Easy to contact via the NHS App | 26% | 55% | 54% |
| Reception team helpful | 59% | 85% | 85% |
| Last contact good | 40% | 73% | 73% |
| Wait for appointment about right | 38% | 65% | 69% |
| Listened to well | 72% | 85% | 87% |
| Treated with care and concern | 75% | 84% | 86% |
| Confidence and trust in the clinician | 79% | 92% | 93% |
| Needs met | 80% | 89% | 90% |
In the Friends and Family Test for July 2026, 89% of 44 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Queens Road Partnership is Good, published in May 2022. One key question is rated differently: Safe Requires Improvement. Its previous overall rating was Requires Improvement (November 2021).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,452 patients were registered at The Queens Road Partnership in September 2026, down 7.1% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 2,721 patients per GP, more than the England figure of 2,171 and South East London's 2,350.
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.1 | 4.2 |
| August 2024 | 3.1 | 3.1 |
| August 2025 | 3.1 | 4.1 |
| August 2026 | 3.1 | 3.1 |
From June 2026 to August 2026 the practice recorded 3,735 appointments a month, or 442 per 1,000 registered patients (England: 510). 54% were face to face (England: 63%). 51% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
69% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | The Queens Road Partnership | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 442 | 399 | 510 |
| Face to face | 54% | 54% | 63% |
| Same day as booked | 51% | 45% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 5% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.9% against 1.0%). It has a lower share for osteoporosis (0.3% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and atrial fibrillation (1.0% against 2.2%). The practice's patients live in areas with an average deprivation score of 25.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.9 years for women and 76.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.0% | 15.2% |
| Depression | 18+ yrs | 9.7% | 14.3% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Cancer | All ages | 2.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.3% | 4.6% |
| Serious mental illness | All ages | 1.9% | 1.0% |
| Coronary heart disease | All ages | 1.7% | 3.0% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Heart failure | All ages | 0.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 57.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.2% | 74.9% |
The Queens Road Partnership, 387 Queens Road, New Cross Gate, London, SE14 5HD. Phone: 020 7635 2170. Website: www.queensroadpartnership.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Vesta Road Surgery | 0.8 km | 76% |
| New Cross Health Centre | 1.1 km | 67% |
| Amersham Vale Practice | 1.1 km | 71% |
| Dr. Jeyanathan and partners | 1.1 km | 81% |
| Queens Road Surgery | 1.2 km | 67% |
- Amersham Vale Practice (71% overall experience good)
- Deptford Surgery (74% overall experience good)
- Dr MOG Sarder's Practice (82% overall experience good)
- Dr. Jeyanathan and partners (81% overall experience good)
- Grove Medical Centre (85% overall experience good)
- Kingfisher Medical Practice (82% overall experience good)
- New Cross Health Centre (67% overall experience good)
- One Care Lewisham (85% overall experience good)
- Vesta Road Surgery (76% overall experience good)
How do patients rate The Queens Road Partnership?
In the 2026 GP Patient Survey, 52% of patients described their overall experience of The Queens Road Partnership as good, below the England figure of 77%. 33% found it easy to get through by phone.
How many patients are registered at The Queens Road Partnership?
8,452 patients were registered in September 2026, down 7.1% on a year earlier.
What is The Queens Road Partnership's CQC rating?
Good overall, published in May 2022.
How many GPs does The Queens Road Partnership have?
3.1 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,721 patients per GP against 2,171 across England.
Are appointments at The Queens Road Partnership face to face?
54% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Queens Road Partnership's phone number?
020 7635 2170.