New Cross Health Centre, London: patient reviews and CQC rating
New Cross Health Centre is a GP practice in London with 9,280 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77% (South East London: 76%). The Care Quality Commission rates it Requires Improvement overall, in a report published in February 2024. It has 1.9 full-time-equivalent qualified GPs, or 4,833 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about New Cross Health Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 68%, above the England figure of 54%. Its weakest is the share who said their needs were met at their last appointment: 77%, below the England figure of 90%. Of the 11 results in the table, 1 is above England and 6 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 544th of the 648 practices in London with 50 or more responses. 51% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (65%). 107 patients answered the survey (response rate 15%).
| Survey question | New Cross Health Centre | South East London | England |
|---|---|---|---|
| Overall experience good | 67% | 76% | 77% |
| Easy to contact by phone | 51% | 57% | 57% |
| Easy to contact via the website | 48% | 58% | 58% |
| Easy to contact via the NHS App | 68% | 55% | 54% |
| Reception team helpful | 78% | 85% | 85% |
| Last contact good | 62% | 73% | 73% |
| Wait for appointment about right | 61% | 65% | 69% |
| Listened to well | 78% | 85% | 87% |
| Treated with care and concern | 77% | 84% | 86% |
| Confidence and trust in the clinician | 88% | 92% | 93% |
| Needs met | 77% | 89% | 90% |
In the Friends and Family Test for July 2026, 87% of 115 responses rated the practice good or very good (England: 92%).
CQC's overall rating for New Cross Health Centre is Requires Improvement, published in February 2024. One key question is rated differently: Safe Good. Its previous overall rating was Good (May 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Requires Improvement |
| Caring | Requires Improvement |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
9,280 patients were registered at New Cross Health Centre in September 2026, down 4.8% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 1.9 full-time-equivalent qualified GPs, there are 4,833 patients per GP, more than the England figure of 2,171 and South East London's 2,350. The practice also has 1.4 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.6 | 1.6 |
| August 2024 | 1.6 | 1.6 |
| August 2025 | 1.6 | 1.6 |
| August 2026 | 1.9 | 1.9 |
From June 2026 to August 2026 the practice recorded 3,987 appointments a month, or 430 per 1,000 registered patients (England: 510). 48% were face to face (England: 63%). 49% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
62% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | New Cross Health Centre | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 430 | 399 | 510 |
| Face to face | 48% | 54% | 63% |
| Same day as booked | 49% | 45% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 6% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.5% against 1.0%). It has a lower share for osteoporosis (0.1% against 1.2%), coronary heart disease (1.0% against 3.0%) and atrial fibrillation (0.7% against 2.2%). The practice's patients live in areas with an average deprivation score of 27.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.7 years for women and 77.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.4% | 14.3% |
| High blood pressure | All ages | 10.8% | 15.2% |
| Diabetes | 17+ yrs | 7.4% | 7.9% |
| Asthma | 6+ yrs | 4.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% |
| Cancer | All ages | 2.0% | 3.8% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| COPD | All ages | 1.0% | 1.9% |
| Coronary heart disease | All ages | 1.0% | 3.0% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Atrial fibrillation | All ages | 0.7% | 2.2% |
| Heart failure | All ages | 0.6% | 1.1% |
| Learning disability | All ages | 0.5% | 0.6% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 57.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.2% | 74.9% |
New Cross Health Centre, Suite 3 Waldron Health Centre, Amersham Vale, London, SE14 6LD. Phone: 020 3049 2370.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Amersham Vale Practice | 0.0 km | 71% |
| Dr. Jeyanathan and partners | 0.0 km | 81% |
| Deptford Surgery | 0.3 km | 74% |
| Dr MOG Sarder's Practice | 0.4 km | 82% |
| Kingfisher Medical Practice | 0.6 km | 82% |
- Amersham Vale Practice (71% overall experience good)
- Deptford Surgery (74% overall experience good)
- Dr MOG Sarder's Practice (82% overall experience good)
- Dr. Jeyanathan and partners (81% overall experience good)
- Grove Medical Centre (85% overall experience good)
- Kingfisher Medical Practice (82% overall experience good)
- One Care Lewisham (85% overall experience good)
- The Queens Road Partnership (52% overall experience good)
- Vesta Road Surgery (76% overall experience good)
How do patients rate New Cross Health Centre?
In the 2026 GP Patient Survey, 67% of patients described their overall experience of New Cross Health Centre as good, below the England figure of 77%. 51% found it easy to get through by phone.
How many patients are registered at New Cross Health Centre?
9,280 patients were registered in September 2026, down 4.8% on a year earlier.
What is New Cross Health Centre's CQC rating?
Requires Improvement overall, published in February 2024.
How many GPs does New Cross Health Centre have?
1.9 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 4,833 patients per GP against 2,171 across England.
Are appointments at New Cross Health Centre face to face?
48% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is New Cross Health Centre's phone number?
020 3049 2370.