The Mountfield Surgery, London: patient reviews and CQC rating
The Mountfield Surgery is a GP practice in London with 5,314 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in January 2018. It has 1.7 full-time-equivalent qualified GPs, or 3,114 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Mountfield Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 70%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 42%, below the England figure of 58%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 367th of the 648 practices in London with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (79%). 105 patients answered the survey (response rate 29%).
| Survey question | The Mountfield Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 77% | 75% | 77% |
| Easy to contact by phone | 70% | 62% | 57% |
| Easy to contact via the website | 42% | 57% | 58% |
| Easy to contact via the NHS App | 56% | 54% | 54% |
| Reception team helpful | 87% | 83% | 85% |
| Last contact good | 80% | 73% | 73% |
| Wait for appointment about right | 76% | 68% | 69% |
| Listened to well | 84% | 86% | 87% |
| Treated with care and concern | 87% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
CQC's overall rating for The Mountfield Surgery is Good, published in January 2018. All 5 key questions are rated Good. It held the same rating in the report before (September 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,314 patients were registered at The Mountfield Surgery in September 2026, up 2.2% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 1.7 full-time-equivalent qualified GPs, there are 3,114 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.0 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 1.7 | 1.7 |
| August 2025 | 1.7 | 1.7 |
| August 2026 | 1.7 | 1.7 |
From June 2026 to August 2026 the practice recorded 1,655 appointments a month, or 311 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 40% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Mountfield Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 311 | 469 | 510 |
| Face to face | 78% | 60% | 63% |
| Same day as booked | 40% | 48% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (5.2% against 3.8%). It has a lower share for COPD (0.6% against 1.9%), a learning disability (0.2% against 0.6%) and palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 15.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 87.5 years for women and 83.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.3% | 15.2% |
| Depression | 18+ yrs | 11.6% | 14.3% |
| Diabetes | 17+ yrs | 6.5% | 7.9% |
| Cancer | All ages | 5.2% | 3.8% |
| Asthma | 6+ yrs | 4.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.5% | 4.6% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Heart failure | All ages | 0.8% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| COPD | All ages | 0.6% | 1.9% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.1% | 74.9% |
The Mountfield Surgery, 55 Mountfield Road, Finchley, London, N3 3NR. Phone: 020 8346 4271. Website: www.mountfield.gpsurgery.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Supreme Medical Centre | 0.5 km | 72% |
| Lichfield Grove Surgery | 0.5 km | 72% |
| Rosemary Surgery | 0.7 km | 69% |
| Heathfielde Medical Centre | 1.5 km | 60% |
| Wentworth Medical Practice | 1.5 km | 60% |
- Cricklewood General Practice (84% overall experience good)
- Heathfielde Medical Centre (60% overall experience good)
- Hodford Road Surgery (83% overall experience good)
- JS Adler & F Rosenberg- The Surgery (92% overall experience good)
- PHGH Doctors (80% overall experience good)
- Supreme Medical Centre (72% overall experience good)
- Temple Fortune Health Centre (69% overall experience good)
- The Practice @ 188 (78% overall experience good)
How do patients rate The Mountfield Surgery?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of The Mountfield Surgery as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at The Mountfield Surgery?
5,314 patients were registered in September 2026, up 2.2% on a year earlier.
What is The Mountfield Surgery's CQC rating?
Good overall, published in January 2018.
How many GPs does The Mountfield Surgery have?
1.7 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,114 patients per GP against 2,171 across England.
Are appointments at The Mountfield Surgery face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Mountfield Surgery's phone number?
020 8346 4271.